Could you clarify why? I’m not sure I’ve ever been told this nor has it happenedI'm sure the person training you will go over this, if you have questions just ask the GSA/GSTL. Plenty of team members, old and new, ask questions all the time.
They'll also go over never typing in K1 or any other button if a guest tells you to.
Because when a guest is familiar enough with the POS to be telling you what buttons to press, it's probably because they're trying to scam you. Like the infamous "you need to press cash since this is a cash card " scam.Could you clarify why? I’m not sure I’ve ever been told this nor has it happened
Because when a guest is familiar enough with the POS to be telling you what buttons to press, it's probably because they're trying to scam you. Like the infamous "you need to press cash since this is a cash card " scam.
Yep, had a guest who peeled off a rewrap barcode & placed it on a high-dollar item but didn't mark thru the item's UPC.Also watch out for guests who show you which barcode to scan. It might be possible that they've placed that barcode there themselves.
Let's not forget the Cartwheel scammers who change a fake coupon to look like Cartwheel. "Oh, it's a Cartwheel coupon so it says coupon!"Can confirm. In my experience, most of the time, when a guest is showing or explaining to you how to key something in, they're trying to manipulate you and/or the POS system to their advantage.
It happens a lot with shortchange artists and credit scammers.
Also watch out for guests who show you which barcode to scan. It might be possible that they've placed that barcode there themselves.
Generally agreed, but there have been quite a few times that I've found myself teaching a cashier at another store how to do something while I'm in line to check out. I've also been vocal about the fact that I work at a different location when I do this, though.whenever a guest tells me what button to press I just tune them out and press what I know is right. 9/10 they're trying to scam you, and the other 1/10, you should know what to hit anyways
THIS. “But it’s my cartwheel” no it’s not nice try though.Let's not forget the Cartwheel scammers who change a fake coupon to look like Cartwheel. "Oh, it's a Cartwheel coupon so it says coupon!"
Be careful. I’ve had many guests lie about that to try to gain my trust.Generally agreed, but there have been quite a few times that I've found myself teaching a cashier at another store how to do something while I'm in line to check out. I've also been vocal about the fact that I work at a different location when I do this, though.
I usually don’t say anything if I go to a different store, just silently judge until I show my discount, I mean no one expects a kid to work there so you just dont get asked anythingBe careful. I’ve had many guests lie about that to try to gain my trust.
Especially with the Wallet update, it should really show an animated Bullseye or something on the screen to help prevent a screenshot from being used.THIS. “But it’s my cartwheel” no it’s not nice try though.
this!I usually don’t say anything if I go to a different store, just silently judge until I show my discount, I mean no one expects a kid to work there so you just got get asked anything
barcode expires after 1 min or somethingEspecially with the Wallet update, it should really show an animated Bullseye or something on the screen to help prevent a screenshot from being used.
Let's not forget the Cartwheel scammers who change a fake coupon to look like Cartwheel. "Oh, it's a Cartwheel coupon so it says coupon!"
Okay, so, like, some apps have an animation on the screen for a coupon or something that prevents the average person from being able to fake it. For example, Dunkin Donuts used to have a rotating coffee cup that would show on the screen for coupons, which theoretically would be "proof" that the coupon is being shown from the app and not a screenshot. It's not 100% impossible to get around but it's definitely more difficult for the average person. Making the guest refresh their Wallet barcode would be a good alternative if the app didn't screw that up so much.barcode expires after 1 min or something
But you can’t fake it since it changes after 1 min. The wallet barcode (along with cartwheel) are really difficult to fake. Sure you could photoshop a fake manuf coupon but any cashier who’s paying attention won’t fall for thatOkay, so, like, some apps have an animation on the screen for a coupon or something that prevents the average person from being able to fake it. For example, Dunkin Donuts used to have a rotating coffee cup that would show on the screen for coupons, which theoretically would be "proof" that the coupon is being shown from the app and not a screenshot. It's not 100% impossible to get around but it's definitely more difficult for the average person. Making the guest refresh their Wallet barcode would be a good alternative if the app didn't screw that up so much.
Generally agreed, but there have been quite a few times that I've found myself teaching a cashier at another store how to do something while I'm in line to check out. I've also been vocal about the fact that I work at a different location when I do this, though.
But you can’t fake it since it changes after 1 min. The wallet barcode (along with cartwheel) are really difficult to fake. Sure you could photoshop a fake manuf coupon but any cashier who’s paying attention won’t fall for that
no. all you have to do is make sure on the screen it shows up as "Cartwheel" or "Cartwheel Manf". If it says just "manufacterurs coupon" and takes off a discount before you hit total, void it immediatelyWait, I'm supposed to pay attention when someone puts their phone up to scan Cartwheel?
Shit.... ;-)