No more calling no-shows at my store

Parker51

Senior Team Member
Joined
Jun 9, 2011
Messages
66
#1
The LOD announced at huddle that management will not be calling no-shows anymore. This announcement was made along with a reminder that 3 NC/NS in a row is voluntary job abandonment, and automatic termination.

I can understand that it might be labor-intensive to call people who can't properly keep track of their work schedules, especially if it happens very often, and at least part of the motivation for the change in policy might be to reduce payroll, and possibly staff, this time of year. However, I personally know of at least two examples where calling or following up on the unexplained absence of an otherwise reliable worker either saved someone's life or helped solve a crime. At the very least, even reliable workers who write down and double-check their schedules each week can get mixed up now and then, especially TM's who can have highly variable schedules from week-to-week.

I can predict that the first time Spot fails to follow up on someone who is living alone, doesn't have many close friends or relatives looking after them, and is later discovered to be face down on the kitchen floor knocked unconscious, with a broken hip, or even dead, there will be serious bad publicity, possibly even a lawsuit. Even worse than an accident or illness, someone might have been murdered or kidnapped, and abandoning that person to their fate without any followup would allow the investigative trail to go cold.

What is the policy and practice at your store?
 

Mr Quickart

Cart Magician turned GSTL
Joined
Jun 15, 2011
Messages
177
#2
Our store started this same policy around a year ago. At first no one liked it because as you said it does save peoples jobs if you call them but now we all just accept it. In fact I had completely forgot that we used to call people until this thread came up. A side effect of this policy is that if you have some good friends at spot they will call/text you instead if they know you should be there with them.
 
Joined
Dec 30, 2011
Messages
296
#3
We have been like that for quite some time. It's their responsibility to call the store to call out and remember what their schedule is
 

buliSBI

Former Team Member
Joined
Jun 17, 2011
Messages
2,997
#4
During one really heavily shopped/understaffed holiday season, I missed half of a shift because I overslept. When you work till 1-2am and are scheduled to be back by 9-10am, it helps to know the store cares to call you.

And there was a 3 month period, on multiple occasions, where I was supposed to be off on the printed schedule. But somehow I was scheduled on the computer. The only way I knew I was schedule was the LOD calling me.

What about people with early morning shifts, where sleeping in, is most common...

To me this is going to lower morale even more and show that management doesn't care about its team members.

I know there were a couple incidents at my store that the reason why a TM didn't show up for their shift was that they were in the ER either overwhelmingly sick or injured in a car crash. If someone from the store didn't call, they wouldn't have known.
 
Joined
Jan 1, 2012
Messages
90
#5
Our store is the same way. I am sure that if there was a legitimate reason as to why it happen that MAYBE it would slide. There is one thing that does concern me. In the mornings when the over night LOD opens the door for the 7am & 7:30am TM's... Sometimes they open it late and I know that you have 5 mins to clock in or it counts you as late. But if the door isn't opened at the right time or if the time clock is offline, you will be counted as late. I have had a few TM's mention this to me and it has happen to to also. On my 6 month evaluation, I was "clocked in" as being late 16 times. When my ETL-GE told me this I started laughing. Seriously I did. I was never given a verbal warning, a written or a CCA for this so called "16" times and im sure if I was I would have been terminated seeing as how I run the front and am considered to be a roll model for our team. I did my own little investigating and those 16 times, 7 out of them were punch corrected, 5 were because the LOD was late to the door and the other 3 I was actually late, one being because I was in a car accident on my way to work.. Should I have been spoken to about this on my evaluation as if I was doing something wrong because that is exactly how it was made out to be.?
 
Joined
Jul 16, 2011
Messages
778
#8
it's lame though, it definately came in handy a few times when the etl called and woke me up. It was also nice having a tl who gave a **** enough to text and wake me up. But of course he had to be fired!
 
Joined
Aug 30, 2011
Messages
670
#10
Even though I feel that there are time's when we should call. For instance, if it's not like a team member to not show-up, or to be late. Then I'd probably give them a call. But I'm not calling someone who is consistently late or has attendance issues. Ultimately, if I call you your being coached anyways for not showing up. But it is the Team Members responsibility to show up for their scheduled shifts.
 
Joined
Sep 23, 2011
Messages
287
#11
Even though I feel that there are time's when we should call. For instance, if it's not like a team member to not show-up, or to be late. Then I'd probably give them a call. But I'm not calling someone who is consistently late or has attendance issues. Ultimately, if I call you your being coached anyways for not showing up. But it is the Team Members responsibility to show up for their scheduled shifts.
Exactly, my store still calls NCNSs, but we don't call people who have clear attendance issues. People make mistakes, it's called "being human".

However, even if my store adopted this stupid policy, I'd still shoot a text to any TMs that I knew didn't have attendance issues. I'm all about following the rules, but some rules are stupid. I'll coach you for being late, but I'm not going to just lose good TMs b/c they're human beings.
 
Joined
Oct 21, 2011
Messages
27
#14
We've rolled this out like 3 years ago. We were told it wasn't brand to call actually anybody whether it's a NCNS or if their 15 minutes late. If it's someone I know and I have their number in my phone, I'll sneak off and give a shout, but that's it.
 
Joined
Jun 8, 2011
Messages
25,239
#15
We've rolled this out like 3 years ago. We were told it wasn't brand to call actually anybody whether it's a NCNS or if their 15 minutes late. If it's someone I know and I have their number in my phone, I'll sneak off and give a shout, but that's it.
Same here. We aren't allowed call either.
 
Joined
Jul 27, 2011
Messages
118
#17
I have been with Target going on 10 years, and it has always been our policy, that it is "NOT BRAND" to call. I was always told it was Target policy and they were not allowed to. even if it was someone who has never missed a day for 2 or 3 years, and then fails to show up for work. NO Call from TARGET management.
 
Joined
Dec 17, 2011
Messages
134
#18
If it's someone I know and I have their number in my phone, I'll sneak off and give a shout, but that's it.
I can't count the number of times I've had the Starbucks TL do this for a team member, or I've done it myself. I wonder if there would be any repercussions from leadership if they knew you did this though. Sure it would be very hard for them to find out, but still.
 

Going with the Flow

Queen of the dungeon
Joined
Jun 8, 2011
Messages
193
#19
The other morning our new ETL-AP was supposed to be LOD and didn't come in and they called him..wonder if that applies to ETL's...probably not.
 
Joined
Oct 21, 2011
Messages
27
#20
I can't count the number of times I've had the Starbucks TL do this for a team member, or I've done it myself. I wonder if there would be any repercussions from leadership if they knew you did this though. Sure it would be very hard for them to find out, but still.
They don't seem to mind. I only have numbers to my peers that I hang with outside of work
 
Joined
Nov 16, 2011
Messages
1,135
#21
this is our policy but it's not strictly followed. I will say that the tm's who have attendance issues are never called if they're late or NCNS but if it's someone that is ALWAYS on time or ALWAYS there then they will call them.
 
Joined
Jun 25, 2011
Messages
427
#23
What about people with early morning shifts, where sleeping in, is most common...
Then set an alarm? Seriously, I stay up pretty late every night (usually go to sleep between 2:30 and 4) and I've never missed an opening shift. Heck, I've never missed a PA shift that starts at 6. I set my main alarm and my phone alarm.
 
Joined
Jun 12, 2011
Messages
99
#24
We do not call either.... However I'm lucky enough to have had a smart etl who decided to call and check to see if everything was ok. As a diabetic I am so grateful there was someone to help me or the situation could have been much worse. Other than these extreme circumstances though, I'm on board with not calling no shows. Let's get the irresponsible team member out of here.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
17,884
#25
If it's someone who hasn't had prior attendance issues, we'll call because it may've been an honest oversight or to see if something's wrong.
If it's a regular offender, either they'll call just to hear their latest excuse/leave a message so as to coach 'em out the door.
 
Joined
Nov 2, 2011
Messages
40
#26
It is in the best practice manual not to call. It is there to avoid favoritism and such. If you call one and do not call the other and they get fired, they can make a case against Target.
 
Joined
Jun 8, 2011
Messages
396
#27
There've been a couple of times out Flow TL didn't arrive at their scheduled shift to let us in. (This was when our ETL-LOG always came in later) One time I didn't have the ETLs # to call and we waited till almost 7am to be let in. Our HR was none to happy with the punch corrections she had to key. (This was before we could do it n the computer, lots of paper work!) The second time I was able to reach our ETL-LOG and he arrived about 40 minutes later.

I don't know what our stores policy is on NCNS but I have heard our current ETL-LOG ask someone to call or text to see what had happened to someone that didn't show up for their shift. I don't know if he has called himself or not. Personally I would hate to lose good reliable workers due to misreading their schedule.

As far as differences in the printed schedule & one on the computer. I've seen descrepancies here many times. I was told to go by the printed schedule.
 

FrontEndKnowItAll

Former PFresh Assistant
Joined
Jun 15, 2011
Messages
336
#28
Been that way at my store for over a year now. Personally I will call my TMs since I have their phone numbers, doesn't happen more that once a month at most though!! Half the time it is car trouble so I told my TMs that if they figure out that their car won't start before work just call me and I'll pick them up on my way in!!!

It's just easier to be staffed in my department or call people in from my own phone since our ETLs/HR won't call before 8, makes it difficult when your only other opener was supposed to be there at 4!
 
Joined
Jan 17, 2012
Messages
218
#29
The only comments I would have on this topic is that Schedules should be viewable from eHR at home so people can see which days they work from home. It's my understanding that some people are being told they are not allowed to call the store to ask what their schedule is, which leads to the need for people to be able to see their schedules from eHR at home. Also, It seems to me that if someone calls in, regardless of what time during their shift, it should not be called a NC/NS. Calling more than an hour or two after your shift was supposed to doesn't seem fair to consider that a NC/NS.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
17,884
#30
Many TMs (myself included) can't view their schedules from eHR at home. I've checked my browser & adjusted the security settings to no avail so I make sure I copy it down at the store. Currently we have several folk out sick as the result of allergies so we're scrambling to cover & scheduling is rather ransack at the moment.
 

StaticSun

Former Front-End Guru
Staff member
Administrator
Joined
Jun 12, 2011
Messages
1,934
#32
Somebody added me into the schedule but forgot to tell me, so I never made it in for this one shift. An hour in, my STL called asking why I wasn't there. I told her that I wasn't on the wall schedule, she confirmed, and said have a nice day. I offered to come in anyways, but she said not to worry about it.
 

lovecats

Free At Last!
Joined
Jun 9, 2011
Messages
1,109
#33
Somebody added me into the schedule but forgot to tell me, so I never made it in for this one shift. An hour in, my STL called asking why I wasn't there. I told her that I wasn't on the wall schedule, she confirmed, and said have a nice day. I offered to come in anyways, but she said not to worry about it.
The same thing happened to me a couple of years ago. I was off on a Sunday (a rarity at the time) and my GSTL called me and said I was scheduled for that afternoon. Told him the same thing. He went and checked and told me to have a good day off. The next day I said something to one of the other GSTLs and he said there had been a glitch in the system.
 
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