Archived Operator

[softlines gal]

Hi does your operator start at 8:00 everyday?

 

[SitSpotSit]

Yes, or there abouts.

 

[softlines gal]

Thanks the past two months I started being scheduled 8- 4:30. B4 it was 10

 

[SitSpotSit]

Who got the phones from 8 to 10?

 

[Yetive]

8 now. Before it was service desk and electronics tag teaming the phones.

 

[Tessa120]

Sometimes my store has the operator come in at 9. Those days they grab someone else in softlines to answer the phone for an hour.

 

[HRZone]

We open at 7. So 7

 

[softlines gal]

Wild everyday at 7. They took our cordless phone . So now only phone at desk .

 

[HRZone]

Wild everyday at 7. They took our cordless phone . So now only phone at desk .

Doesn't make much sense considering the focus on guest service. Has anyone asked HR to requisition a new one?

 

[softlines gal]

Yeah and they said they want operator at the desk. But on truck days they having me on floor putting new clothes out !

 

[Scooby Doo]

Lmao we always start at 7. And our phone is ancient and has always been a cord phone on the desk.

 

[HLN13]

Our operator starts at 7 and goes til 3 or 3:30, and closer is usually 4-9:45 as it's usually a minor. Between 3:30-4 and 9:45-10 phone is just passed off to a softlines TM. Usually scheduled the same one electronics but a Hardlines TM will cover the small gaps.