One positive thing, which we have actually had for a while, is a second iPad that isn't tethered down to the counter. It allows the GSTM to help the order pickup guest from any register, and they can take the iPad while they go retrieve the order to make sure it's the correct location, name, and order number.
We only have on iPad and it was never tethered. I usually carry ours with me when I grab and order to verify that I have the correct order and itemsOh, this would make life so much easier!
Yes! that was the dumbest thing I have ever heard of. The gstl told me they had to take ito ut of the bag to verify it anyways...he said it made no sense. I have seen some stupid stuff but that one was right up there near the top.Keep the item out of the spot bag
We have been told to bag all orders when picking them. GSTMs have said they take the items out anyway to show the guest, and put it in a new bag if the guest wants one (they usually don't).
We have also been told to stop using the ~100 hold locations in the old photo lab behind the service desk because it was too hard to find orders and GSTMs were out of sight for too long. Instead, we are only supposed to use the ~15 hold locations under the counter. Now each location has as many as 4 orders, all in bags that GSTMs have to dig through. Larger orders are spread across multiple hold locations.
Yeah I'm about ready to stop doing it. I'm literally the only TM who both puts items in bags and uses the hold locations under the service desk. My TL doesn't care because he also thinks those new rules are stupid and my ETL just says "oh I'll send out an email to make sure everyone else knows to do those things."You always pull items out to just confirm its the right stuff, but not using the hold locations that they just put in last year is plain stupid.. That is never going to work come 4th quarter. Hell, back to school will screw that idea in a hurry. 4th quarter will just confirm this is just yet another dumbass idea..
One positive thing, which we have actually had for a while, is a second iPad that isn't tethered down to the counter. It allows the GSTM to help the order pickup guest from any register, and they can take the iPad while they go retrieve the order to make sure it's the correct location, name, and order number.
I wouldn't mind doing that, but we're supposed to put all of the stickers on the bags, and that takes time. What used to happen is they would just grab the whole waco and bring it up to the guest.As for my store, our fulfillment team is good at keeping orders together in the bins. What my GSTL did was to screw in a bag holder next to the hold locations so we can just grab a bag and put the items in there as we're getting them. It helps a lot when someone ordered multiple items and we don't have to come back and forth.