This is a problem I've dealt with for years. Best practice for softlines racks is that they should be sized and by brand. You are correct, these racks should not be overloaded, but it never fails to happen. If there is an overabundance of product, you are to have at least a size run of everything, (i.e. S, M, L, XL, XXL) and after a few of each size, the rest should be taken to back stock. They should be jet-railed in your softlines hanging back stock area. Separated by, as backroomdude said, by style, gender and fill group. Best practice also states that once a week, a team member (usually the TL), goes back there and sees what product can be pulled and pushed to the floor. Each department is supposed to have a certain day. I don't remember what they are, but for example Men's is on Monday. So Monday, the TL should go back there, assess the Men's hanging back stock and see what can be pulled. And each day of the week, you check a different department. In my store, we were always taught to push everything to the sales floor. The only time was holiday time when there was simply too much to put out. But as has already been stated, so many ETL's freak out and worry that you will leave your stuff back there forever. When we do back stock the hanging stuff, I think we do a pretty good job. The problem is that no one wants to take the time to jet rail the product and when they do, our back room doesn't take the time to separate the clothes. So you have to hunt for each department. New transitions that you don't have room for, (say swimwear before the VA was set), should also be hung up until the floor moves are being done. I'm hoping that with bounce back we can try to get back to best practices, but we'll see.