Our hours were cut after fourth quarter. I've been around for a while but I don't know if I've ever seen it this bad. We were all stuck on registers sometimes for most of our shift. We missed call buttons all the time. So now our service scores are red everywhere. They have started having huddles again and we are doing a "service blitz" every half hour. Plus, between the RC chatter on the walkie we're reminded about service being our priority. Ugh! I wish just once they would be honest and admit their mistake. If no one is on the floor service is going to be red! Now we have too many hours? They are saying we had 400 extra hours and if we don't spend them we'll lose them for next year. Some of us are even getting OT. I just don't get it. Everyone is so invested in ignoring reality. We are all pretending as hard as we can, but playing The Emperor's New Clothes isn't working.
tl/dr Not enough hours/to many hours/same old same old