Archived Phone call buttons?

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I rarely have to clear those (all the heavily used call buttons in my store except one are simply buttons) , but I have, including tonight. I went to clear a phone call button by picking up the phone again (someone had told me this before) but it would not clear and it ended up going to 3rd request :scare: before it finally cleared.

Am I clearing them correctly? I don't want to have this problem anymore...why can't all the call buttons just be buttons?
 

StaticSun

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Black button on side, or pick up and hit ### until it stops.
 
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