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Post voids?

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Jun 3, 2018
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Front End people: how do you successfully do a post void? i remember a few months ago, i had a guest who didn't get his $50 off a vacuum and my TL told me to do a post void, and i followed the instructions on the screen, but it prompted me to give him $50 in cash. that didn't seem right so i just called over my TL and he did it, but i didn't see how he did it. so, how do you do it?
 
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