Quick Question about Goal Time (inbound/push)

[Guy101]

I've done inbound for about 5 nights post "training". Over the last couple of nights, I have had a team lead (I think that's what they are called) conduct some discussions on goal times and how to be quicker and more efficient. Perfectly reasonable, I am up to learn and be better at my job. She made a point of how I have two areas to complete, and it is unfair to have someone else finish them. Now, over those 5 nights, I have not been shown how to push those sections effectively; in fact, I have had to figure everything out on my own (this includes using the scanner, back stocking...etc. They have told me almost every night that they are going to come over and work with me, but it has yet to happen, except once, and they worked in a different area. I feel like there is an unrealistic expectation for being proficient so quickly.

I will add that one of the other team leads consistently says he is impressed with how quickly I am working through the section.

 

[Captain Orca]

There is friction between the two TL's mentioned. Work with yours, ask questions. What's your work history? Gender? Age? They will never be satisfied, do your best. They sound like inexperienced assholes.

 

[Hardlinesmaster]

welcome! common event.

 

[Zxy123456]

Ask some of your fellow team members for tips or advice.

 

[Guy101]

There is friction between the two TL's mentioned. Work with yours, ask questions. What's your work history? Gender? Age? They will never be satisfied, do your best. They sound like inexperienced assholes.

Male... mid 30s. I am working at Target part-time as a second job. I work from home for my primary career, which affords me plenty of time to sleep. As far as experience, I come from an operations background and have worked in warehouses, picking cases for incentive pay. I know how to work fast and accurately. I also worked as a trainer for those roles and understand the process of ramping up to "standard". I was curious if this sort of thing was standard practice among leadership.

For reference...we had two full weeks of training where trainers worked directly with the new employees, demonstrating and coaching them through the work methods to allow for efficiency and accuracy. After that, they would have 3 months to get to standard. During that time, we are encouraging and coaching them to help them become proficient at the job. I feel like one of the TL understands that while the other doesn't. Again, I don't know what type of leadership training team leads get.

 

[MrT]

It just comes with time. Think efficiency means doing things in less steps. Once you learn where things go you will do less walking around. Keep your uboat with you so you aren't walking back and forth. Keep it organized and clean. You will get faster pretty quickly if you do the same thing everyday, but 2 weeks is not realistic.

 

[FlowTeamChick]

Collect any tips experienced TMs want to give you. Their way of doing a task might not be perfect for you, but they do have a lot in the way of "tips and tricks" to offer.

 

[spytfyre7]

Your experience is common. Building up speed while staying accurate is part of the job and you will improve over time if you don't quit or get into negativity. OBSERVE other Team Members around you and note how they push, backstock, do pulls,etc. ASK questions from a number of different TMs to learn their tactics and techniques for being quick while still accurate. INCORPORATE the methods that work best for you---that will take some time.

Learn to drink constructive criticism like water. As long as you are steadily improving, these discussions are generally given to help you, not to derail you. Just keep your attendance near perfect and be open to the feedback and you'll get there.