Refuse for backing up cashier

[Bunnyfatcheeks]

Did anyone has experienced TM hides and refuses the cashier backup calls??
One of softline TMs refuse the backup calls bcuz of "germs", and I believe TL knows this thing but didn't say anything.
That really annoys me sometimes when I run back n forward many times that no one wants to take turns for the call.

 

[DBZ]

We have a few front end people do reshop at night and after close. Some of us even push after close.

 

[ephemerallll]

But they don't. No matter how slow it is, cashiers are never tasked with zoning or reshop. It's one of corporate 's rules about modernization.

my store used to have a huge problem with cashiers just standing around and chatting while the sales floor was busy ringing people up. now they are sent to go work gm freight if the front end is slow and sometimes you even see the SELs and ETL picking OPUs

 

[Caliwest]

I think if cashiers have to help Gm and style after store closing then those team members should help with backups at check lane.

Cashiers help GM. When???

 

[60SecondsRemaining]

When I was LOD everyone responded to backup, every time. If you didn't respond, I just made you cashier the rest of your shift. Then there were no more backups.

If you were always mysteriously busy when I called, I would come look, and if you were lying I sent you home.

If you have a problem interacting with the public during covid, that's fine. Maybe retail isn't the place for you to be working.

 

[Tessa120]

Problem is, it's a no win scenario. It was near the end of my time and everyone says it's worse now. Go backup, and get in major trouble for not completing tasks. Work at your tasks so it's an acceptable amount done, get in trouble for not backing up. Short of giving more hours, how are sales floor TMs able to win, able to do all demands?

 

[Zxy123456]

Cashiers help GM. When???

Everyday at my store!!! If we’re slow upfront we’re sent to help. More than one closing cashier one is sent to help.

 

[Ashfromoldsite]

I think if cashiers have to help Gm and style after store closing then those team members should help with backups at check lane.

Varies by store. Our cashiers leave as soon as the last guest is rang up.

 

[happygoth]

I didn't say it was easy. I said if you don't like interfacing with the public during a pandemic then retail isn't the place to be.

No one can force you to do it. They can schedule someone who will.

Fortunately I contribute more to my store than just my ability to ring a register. And I do a job that everyone else in my department seems to hate, so that works in my favor.

 

[Zxy123456]

Varies by store. Our cashiers leave as soon as the last guest is rang up.

Would be awesome if we were allowed to leave after last guest at my store. If that happened I wouldn’t have a problem with Gm style not helping with backups on check lanes but, if I have to stay and help them then they should back up.

 

[Digi_E]

Right, so we should just find another job because it's THAT easy.

The company pandemic policy states that TMs cannot be made to do something that they don't feel safe doing.

this is true but you also cant abuse that policy either. you cant say you feel unsafe behind a plexi glass at the front due to covid and have no issue on the floor when guest walk up to you with no barrier, even the maskless ones now, oh and the reshop you touch and work on that guest have returned from god knows where.

 

[vendordontmesswithme]

Other than Target name a retail store that call for backup.

 

[JiJi]

Other than Target name a retail store that call for backup.

Kroger/QFC/FredMeyer, Rite Aid, Marshalls, Safeway/Albertsons, Walgreens..

 

[sunnydays]

Other than Target name a retail store that call for backup.

petco

 

[TheCartGuy]

Other than Target name a retail store that call for backup.

The Home Depot, Dollar Tree and Shaw's (having worked at all three places).

 

[shoedog]

Unload team rarely gets called for backup at my store. Backup is never available at Four AM when we are short handed! 😜

 

[Yetive]

Other than Target name a retail store that call for backup.

JoAnn, Meijer, Kohls

 

[Rarejem]

Other than Target name a retail store that call for backup.

Even Goodwill calls for backup. The better question might be which retail stores don't call for backup.

 

[DBZ]

Wal-Mart, Meijer, CVS, and Burlington

 

[happygoth]

Most retailers do, but the issue with Target is how often - many front end TMs are trigger-happy and are not trying to be as self-sufficient as possible. It's just not a good look when you are calling for backup with GS people standing around, or the FOS attendant, or the TL, or the cart cleaner, or all of the above. Pulling folks off the floor should be s last resort.

 

[Amanda Cantwell]

Most retailers do, but the issue with Target is how often - many front end TMs are trigger-happy and are not trying to be as self-sufficient as possible. It's just not a good look when you are calling for backup with GS people standing around, or the FOS attendant, or the TL, or the cart cleaner, or all of the above. Pulling folks off the floor should be s last resort.

I agree but it’s hard to pull GS bc yeah right this second we may be standing but at any moment 5 drive ups could arrive at once (last week we had 15 at once!) which would be a problem if we’re all (or all but one) are on the lanes

at my store it’s usually grab one GS person if it’s dead, otherwise, style/GM.

 

[Fluttervale]

Most retailers do, but the issue with Target is how often - many front end TMs are trigger-happy and are not trying to be as self-sufficient as possible. It's just not a good look when you are calling for backup with GS people standing around, or the FOS attendant, or the TL, or the cart cleaner, or all of the above. Pulling folks off the floor should be s last resort.

Lol. When I was at Kroger half the cashiers at any given point were backup.

 

[happygoth]

I agree but it’s hard to pull GS bc yeah right this second we may be standing but at any moment 5 drive ups could arrive at once (last week we had 15 at once!) which would be a problem if we’re all (or all but one) are on the lanes

at my store it’s usually grab one GS person if it’s dead, otherwise, style/GM.

That is true, drive-up has changed the game.

 

[happygoth]

Lol. When I was at Kroger half the cashiers at any given point were backup.

Yikes. My previous jobs didn't call for backup near as much as Target does.

 

[Reshop Ninja]

Most retailers do, but the issue with Target is how often - many front end TMs are trigger-happy and are not trying to be as self-sufficient as possible. It's just not a good look when you are calling for backup with GS people standing around, or the FOS attendant, or the TL, or the cart cleaner, or all of the above. Pulling folks off the floor should be s last resort.

We have the opposite problem. The other leads at my store seem to think they know how to run the front end better than the Service and Engagement leads. They are constantly calling for unneeded backups and it has gotten considerably worse with people social distancing while waiting in line.

 

[RTCry]

Other than Target name a retail store that call for backup.

I’d imagine most retailers do since payroll is their number one controllable expense. It makes way more sense to schedule the least amount of hours possible on the front end if you can rely on the salesfloor to pick up the slack for that (what they think) 30 minutes to a few hours spread throughout the entire business day to accommodate the rushes. And that hypothesis relies on mgrs in multiple departments communicating with each other to come up with a plan wrt break schedules, workload, etc.

We all know how that doesn’t go.