SCO Registers unable to accept cash

[jackandcat]

Some SCO registers at Targets near ours - and including our store - no longer can accept cash payments. SCO registers can only accept credit/debit, SNAP/EBT, and Target giftcards. I'm told the register mechanisms and SCO software frequently malfunction while handling cash. Are your store's SCO registers able to accept cash payments? Is this becoming a trend at Target?

 

[employee 626]

Some SCO registers at Targets near ours - and including our store - no longer can accept cash payments. SCO registers can only accept credit/debit, SNAP/EBT, and Target giftcards. I'm told the register mechanisms and SCO software frequently malfunction while handling cash. Are your store's SCO registers able to accept cash payments? Is this becoming a trend at Target?

NGSCO? If so that would explain it

 

[DBZ]

It could just be laziness. When our SCOs run out of a coin or bills, the TM just slaps a no cash sign on it. We do have one SCO that we don't accept cash at because it is at the snack bar and doesn't have any direct supervision. I'm perfectly fine with that one not having cash in it, but the rest should.

 

[flow4areasonuno]

Does anyone else's SCOs only dispense the 1, 5, and $10 bills? They'll take all bills but only dispense those.

 

[animalcrossing]

If the SCO machines at my store couldn't take cash then the guests would probably tear the whole store apart

 

[Guest Avocado]

Does anyone else's SCOs only dispense the 1, 5, and $10 bills? They'll take all bills but only dispense those.

That's normal. The inside of the NCR SCOs only has dispensers for $1s, $5s, and $10s. They don't have the ability to dispense anything else. But yeah, they'll take all bills. $1s, $2s, $5s, $10s, $20s, $50s, $100s.

 

[TurgetCirkl]

If you ask me. if the SCO detects a hardware fault. it should automatically get kicked into card only mode. where the guest has a promt before scanning.

“Heads up!

This self checkout isn’t feeling too well and is only accepting card at this time. Would you like to continue?”

 

[Rarejem]

I'm told the register mechanisms and SCO software frequently malfunction while handling cash. Are your store's SCO registers able to accept cash payments? I

Sock, bra and baggie money sometimes create jams or are too folded and crunchy to be properly detected and/or recorded as payment. We have had to have a tech out several times to fix the machine. There are some fixes in "device mode", but there are limits to how much can be done.

 

[employee 626]

If you ask me. if the SCO detects a hardware fault. it should automatically get kicked into card only mode. where the guest has a promt before scanning.

And change the message if the item requires an ID to be scanned. Kind of like coupons but for your ID

 

[jackandcat]

It gets frustrating to explain to guests, multiple times during an occasional SCO shift, that our machines can't take cash payments.

 

[employee 626]

It gets frustrating to explain to guests, multiple times during an occasional SCO shift, that our machines can't take cash payments.

Tape over the cash parts with a thick sheet of cardboard and make an official looking sign saying they don’t take or give cash.

 

[employee 626]

It gets frustrating to explain to guests, multiple times during an occasional SCO shift, that our machines can't take cash payments.

Corporate needs to make a card only mode.
My ideas for that are
It would give two warnings that it can’t take or give cash. The first one would be before you scan your items. It would say to move to a regular lane to use cash. The second one would be right after you hit pay and get past the circle screen. If you select cash you get a warning saying that you’re going to have to wait for a TM to print out a suspend slip to go to a regular lane and that you would have to wait in line, possibly again, to pay for your items.

 

[DBZ]

Just a reminder, call 701 if your SCO is having a hard time with cash. Also check to make sure it has coins and bills. Accepting cash is brand.

 

[can't touch this]

I’ll always accept cash even if Target won’t

 

[TurgetCirkl]

Just a reminder, call 701 if your SCO is having a hard time with cash. Also check to make sure it has coins and bills. Accepting cash is brand.

lol. we’ve had our NGSCOs for well over a year now. some machines STILL have money recycler issues. (almost 2 actually)

Hate to say it but NCR was significantly more reliable than the NGSCOs.

We call CSC and make orders all the time. they swap parts. run device diagnostics. they just aren’t very reliable.

EDIT: Said card reader issues. Meant money recycler issues

 

[DBZ]

I'm so glad we have NCR

 

[Logo]

Do SCO send an alert it needs coins or bills? If doesn't it should.

 

[Zxy123456]

Tape over the cash parts with a thick sheet of cardboard and make an official looking sign saying they don’t take or give cash.

That is not going to stop the guest from requesting cash back with a debit card. Happens at least 2 to 3 times a day when we have no money in SCO

 

[TurgetCirkl]

Do SCO send an alert it needs coins or bills? If doesn't it should.

NGSCO does this and it’s the worst thing in the world. legit all the alerts are unneeded.

Even worse, it makes people sign out of POS alerts which has important info.

That is not going to stop the guest from requesting cash back with a debit card. Happens at least 2 to 3 times a day when we have no money in SCO

right but still. it’s the best we can do at a store level.

 

[SallyHoover]

Some SCO registers at Targets near ours - and including our store - no longer can accept cash payments. SCO registers can only accept credit/debit, SNAP/EBT, and Target giftcards. I'm told the register mechanisms and SCO software frequently malfunction while handling cash. Are your store's SCO registers able to accept cash payments? Is this becoming a trend at Target?

We have one. The others are fine. It has been worked on many times. Every bit of the bill acceptor and ancillary parts have been replaced. The repair person is quite sure it is a firmware problem. Even when the guest is not attempting to use cash- still checking out, it errors out with a bill acceptor problem. If it is regularly being used with cash the frequency of the problem increases 10 fold so after countless calls and repair visits over the last year or two, SCO 3 has a permanent credit/debit only sticker.

 

[IWishIKnew]

If the SCO machines at my store couldn't take cash then the guests would probably tear the whole store apart

Same.

 

[He77CAT]

Tape over the cash parts with a thick sheet of cardboard and make an official looking sign saying they don’t take or give cash.

We've done something similar and I've laughed as guests remove the sealed, taped over cash 'thing' and try to jam their money into it.

 

[jackandcat]

Just a reminder, call 701 if your SCO is having a hard time with cash. Also check to make sure it has coins and bills. Accepting cash is brand.

We AREN'T ALLOWED TO CALL 701. We get reprimanded if we do so, and the TLs and even our ETL avoid this. There must be some stigma or reprisal (monetary penalty against our store??) if we get technical support

 

[jackandcat]

Do SCO send an alert it needs coins or bills? If doesn't it should.

No.

 

[jackandcat]

What a cheapskate company, that they can't at least provide stores with the ability to modify the SCO user functions to delete the pay-with-cash functionality when the machines are unable to take peoples' crinkled-up bills. For Pete's sake, banks don't permanently stop ATMs from accepting cash deposits - they might temporarily suspend until repairs are made, but the ATMs actually get fixed. Corporate's unwillingness to fix stores' SCO registers is disgusting.