We've had RC apps go up since our SCOs came in, because our lines turned from horseshit-long frustration to a little more reasonable all around. I'm glad for that.
....what I'm not glad for is our new GSTL who came with them, who apparently has zero understanding of the need for someone to supervise those lanes, so whenever he's here, our SCO gets shoved onto a regular lane for fast service on the closest lane to the machines, and they're supposed to just hop back and forth in case anything goes wrong. (Or, in the same vein, our SCO is supposed to be doing bullseye's playground reshop at almost all times and so their eyeballs aren't really there thanks to three feet of flimsy paper-mache walling)
Some of our GSAs still aren't closing them correctly, either, so our counts are off the next day and it screams for money even when it's loaded up and certain menus report an accurate count while others don't. I've been on three different shifts where someone doesn't entirely finish the transaction and leaves the register with their items. Intentional or not, it's a hella shortage issue because the powers that be seem to think that SCO literally means they can run themselves unless absolutely necessary.
Our ETL-AP is livid. I don't blame them. Maybe it'll pick up. But redcards, hey. Who the fuck needs actual sales when we've talked some senile elder into saving 5% on the trip they make once a month for the last year of their life?
