If the timer adjustment is locked, turn it off. Hold the up and down arrows while turning on to unlock the buttons.
Once fully on, press and hold the return button and then the same with the menu button. Hold until it prompts for a password. Use arrows to enter password is 262 or 268 and then press return. Try these settings as the melting issue seemed to stop after our settings got changed.
My store is 1 pack station with no automatic pillow hopper machine and only using one belt on the air pillow machine.
Test mode Off
Temp Low. 0
Temp High. 100
Air Low. 20
Air high. 100
Speed. 100
Start delay. 70
Air offset. 500ms
(The following may differ for your store)
BWR Off dly. 0ms
Bin sensor. Off.
Bin BLWR DLY. 0s
System Belt. One