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Guests want plenty of cashiers and help at SCO when needed. That s it.
I get asked quite often where products are, especially in OTC. Just today: wart removal medication, Dulcolax, nail polish (not OTC but sort of nearby), a vitamin that's stocked in Beauty.

When I'm not there, I expect guests ask at the pharmacy counter, but only a couple of their staff are very familiar with what's on the sales floor.
 

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