The hours for our Service & Engagement team members have been cut to the point we are out-numbered by the number of Team Leads and SETL on the clock Monday-Friday. We still need to call for backup from the other departments. Why? Because our leaders spend their time in their little office area, far away from the front lanes.
How is the number of Team Leads for Service & Engagement determined? Is it the number of team members to supervise? Is it the number of work hours available to the team members? Is it annual sales(my store will do just over $30 million)? What do they do all day?
How is the number of Team Leads for Service & Engagement determined? Is it the number of team members to supervise? Is it the number of work hours available to the team members? Is it annual sales(my store will do just over $30 million)? What do they do all day?