- Joined
- May 29, 2012
- Messages
- 7,385
The past few weeks at my store have been bad for this. It never fails that every single time I work guest services, I get at least one TM who calls the store and expects me to drop everything (including the huge line of guests at guest services) to go look at the schedule to see when they work next. Apparently keeping track of one's own schedule is no longer the "in" thing to do.
I talked with an LOD about this, who told me that I was to no longer give out that information over the phone and to tell the TMs they were welcome to come in and look it up themselves. He also wanted a list of all the TMs that I could remember that have called requesting their next scheduled time (which naturally I never had a chance to do). The next day, when I had a TM call for her schedule, she was indignant, couldn't believe that we would make her drive to the store, that it wasn't her fault everyone else was calling asking for their schedule, and how could I do this to her? Since this was her first time (that I was aware of) I relented and looked up her schedule for her. *sigh*
How do other stores handle this? It has become a massive problem, and frankly, I'm done. I'm incredibly tempted to start telling people the wrong times (tell them they work an hour earlier than they really do). But that's snarky and childish, so I won't do that.
I talked with an LOD about this, who told me that I was to no longer give out that information over the phone and to tell the TMs they were welcome to come in and look it up themselves. He also wanted a list of all the TMs that I could remember that have called requesting their next scheduled time (which naturally I never had a chance to do). The next day, when I had a TM call for her schedule, she was indignant, couldn't believe that we would make her drive to the store, that it wasn't her fault everyone else was calling asking for their schedule, and how could I do this to her? Since this was her first time (that I was aware of) I relented and looked up her schedule for her. *sigh*
How do other stores handle this? It has become a massive problem, and frankly, I'm done. I'm incredibly tempted to start telling people the wrong times (tell them they work an hour earlier than they really do). But that's snarky and childish, so I won't do that.