redeye58
Hasta Ba Rista, Baby!
- Joined
- Jun 9, 2011
- Messages
- 21,538
Last night was a real nightmare. It was after close & the other TMs had left. I had clocked out & was waiting for my SrTL to arm the building so we could leave together. The alarm wouldn’t arm.
We went through checking the perimeter to find an explanation as to why it wouldn’t arm. SrTL tried to contact ETLs & STL but they’d had a leadship dinner earlier & he couldn’t get an answer so he contacted Alert One. They said they’d contact leadership & to call back if he didn’t hear back from them. No answer, so Alert One attempted the regional AP but didn’t get a response from him, either.
After going through the ETL list, my SrTL finally got hold of the ETL-AP who offered several suggestions, none of which worked. It was 2am before another ETL (who picked up some text traffic) came in & released us by covering the store until the 4am team arrived. I was told to do a punch correction for the time spent there & ended up chopping a couple hrs off my start time. When I came in later, the system was fixed but I never heard what the cause was.
We went through checking the perimeter to find an explanation as to why it wouldn’t arm. SrTL tried to contact ETLs & STL but they’d had a leadship dinner earlier & he couldn’t get an answer so he contacted Alert One. They said they’d contact leadership & to call back if he didn’t hear back from them. No answer, so Alert One attempted the regional AP but didn’t get a response from him, either.
After going through the ETL list, my SrTL finally got hold of the ETL-AP who offered several suggestions, none of which worked. It was 2am before another ETL (who picked up some text traffic) came in & released us by covering the store until the 4am team arrived. I was told to do a punch correction for the time spent there & ended up chopping a couple hrs off my start time. When I came in later, the system was fixed but I never heard what the cause was.