Who would I talk to about register deficit?

Joined
Jun 15, 2011
Messages
16
#1
So this only happened on one transaction, a small one at that. I accidentally entered the amount due for the amount tendered. I calculated the change mentally, and I know for a fact it was correct. My register was probably sixty cents short when I clocked out, and the entire office was vacant as was the breakroom. I am scheduled to work tomorrow, so who should I tell? Also, how would I find out what register I am supposed to work at?
 

FrontEndKnowItAll

Former PFresh Assistant
Joined
Jun 15, 2011
Messages
336
#2
So this only happened on one transaction, a small one at that. I accidentally entered the amount due for the amount tendered. I calculated the change mentally, and I know for a fact it was correct. My register was probably sixty cents short when I clocked out, and the entire office was vacant as was the breakroom. I am scheduled to work tomorrow, so who should I tell? Also, how would I find out what register I am supposed to work at?
Spot doesn't count change unless the drawer (bills) are not within a given range of what should be there... Im not telling you to not give the right change I'm just saying that no one will notice and no one will... at least for a long time and they won't come after you or care about 60 cents!
 

The Mule

Jack Of All Workcenters
Joined
Jun 9, 2011
Messages
344
#3
I wouldn't necessarily say they WON'T do anything about it, just that it's highly unlikely over one minor infraction. They will look for high dollar errors and habitual abuse. I've worked with a lot of cash based businesses where one party collects the money and another counts it out, they will always have a certain amount figured into "human error".
 
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computergeek93
Joined
Jun 15, 2011
Messages
16
#4
Great to hear guys, not to mention relieving. I ended up getting twenty minutes of training and then received command over a register. Needless to say, like 80% of my transactions were Rs for about 20 minutes, but by the end of the day my average was about 90% and I had like 70 Gs with 4 Rs scattered throughout. So I guess I learned what I was doing somewhat. Thanks again for all the help that you guys as a community provide :)
 

Mr Quickart

Cart Magician turned GSTL
Joined
Jun 15, 2011
Messages
177
#5
Just to reassure you one more time I work in the cash office. We don't count the change, only the bills. You will be fine! Apparently spot is to big to care about change :p
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
17,878
#6
Were you entering the amt totaled? (ie: total was $11.24 & that's what you entered)? If you calculated it correctly in your head & it was mere change, no worries.
The only change that CSA (central store audit) cares about is how many rolls of coin were requested & were they all put in.

Re: speed score - take it easy at first. After you do about 2-300 transactions, your brain will take over & start speeding you up.
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
Messages
10,151
#9
When I started, I was always told to go to any empty register other than Express Lane 1, but I later learned not to steal registers from certain veteran cashiers who were on break/lunch. Just recently, though, a couple of our GSTLs have started assigning us to specific registers each day.
 
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computergeek93
Joined
Jun 15, 2011
Messages
16
#10
Were you entering the amt totaled? (ie: total was $11.24 & that's what you entered)? If you calculated it correctly in your head & it was mere change, no worries.
The only change that CSA (central store audit) cares about is how many rolls of coin were requested & were they all put in.

Re: speed score - take it easy at first. After you do about 2-300 transactions, your brain will take over & start speeding you up.
Like someone owed $6.34 and they gave me $7. I hit K1 for exact change and was like oops... I just gave them their 66 cents and sent them on their way. It only happened once, I just wanted to make sure I wasn't gonna get in huge trouble for it haha.

And yeah, every single R I get just makes me cringe. I'm a perfectionist. I'm just gonna work at getting to like 93% cause I'm really picky about stuff like that.

When I started, I was always told to go to any empty register other than Express Lane 1, but I later learned not to steal registers from certain veteran cashiers who were on break/lunch. Just recently, though, a couple of our GSTLs have started assigning us to specific registers each day.
That's what my trainer told me. He said I could go pick one, but my GSTL was in the office too and told me two specific ones I should work at. I stepped in right on cue to relieve another cashier and started my shift.

All in all, after a mere two days, I can safely say I will enjoy working at Target for what will hopefully be a long while :D
 

StaticSun

Former Front-End Guru
Staff member
Administrator
Joined
Jun 12, 2011
Messages
1,934
#12
If if's ever a big mistake, you can scan the receipt and hit "Fix a mistake" - hit "Wrong Payment" and it'll give you the option to re-do the payment.
 
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computergeek93
Joined
Jun 15, 2011
Messages
16
#14
Q4 is my fav part of the year... It seems that the OT is like a lake behind a dam and we are all downstream when the dam gives!!! I love it

Well at least my bank account loves it!!! :D
haha, even holiday pay is awesome. I'm scheduled for July 4th and I don't mind cause Target is awesome enough to pay time and a half on holidays.
 
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computergeek93
Joined
Jun 15, 2011
Messages
16
#17
That is quite awesome. I have prior engagements Sundays, and I'm not sure what my state law is about that, but it's freakin' cool for you guys!
 

Guest Attendant

Former Target Team Member
Joined
Jun 9, 2011
Messages
422
#19
Well I know Costco has the sunday deal. Not sure about my new work. I do know if we work over 8 hours we get time and a half. I'm gonna work a lot of overtime next week since the store is going through phrase one of the remodel. (I'm on the remodel team)
 
Joined
Aug 30, 2011
Messages
670
#21
So this only happened on one transaction, a small one at that. I accidentally entered the amount due for the amount tendered. I calculated the change mentally, and I know for a fact it was correct. My register was probably sixty cents short when I clocked out, and the entire office was vacant as was the breakroom. I am scheduled to work tomorrow, so who should I tell? Also, how would I find out what register I am supposed to work at?
How do you know your register was short? just curious?
 
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Barcode

Guest
#23
It doesn't matter which 'K' key you hit as long as the amount due goes into the register. It is just there to make giving change faster + more accurate. Change is left in the registers overnight, and is not counted (except for .50 and 1.00 pieces)
 
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mrknownothing

purveyor of things
Joined
Jun 10, 2011
Messages
10,151
#24
Change is left in the registers overnight, and is not counted (except for .50 and 1.00 pieces)
What do they do with foreign change then? I'm not far from the Canadian border, and when I was trained, I was told that we accept Canadian bills but not coins (yet those Canadian pennies always seem to find their way into the drawer).
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
17,878
#25
I'm down aways & those Canadian pennies migrate down here, too.
When I was first trained in CO, we had a little jar of foreign coin & we asked CSA about it. They told us if there was an excessive amt (ie: coin bag-full) that they'd send instructions on going to a bank branch with foreign currency exchange privileges. That was yrs ago, tho.
 
B

Barcode

Guest
#26
What do they do with foreign change then? I'm not far from the Canadian border, and when I was trained, I was told that we accept Canadian bills but not coins (yet those Canadian pennies always seem to find their way into the drawer).
how does POS allow canadian? Thats what I want to know.....

Foreign change we dont do anything with. If you accept it, store loses money.
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
Messages
10,151
#27
how does POS allow canadian? Thats what I want to know.....

Foreign change we dont do anything with. If you accept it, store loses money.
Our registers are set up to exchange Canadian. If a guest wants to pay with Canadian cash, we hit K8 for Foreign Money and it recalculates the total based on the current exchange rate.
 
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wilwum

Guest
#30
Our registers are set up to exchange Canadian. If a guest wants to pay with Canadian cash, we hit K8 for Foreign Money and it recalculates the total based on the current exchange rate.
I know it doesn't work at my store. I've hit on accident a few times. It just pops up with a message that says something like "Foreign Money not accepted." Sometimes, I think I'm a bit to clumsy for the front end.
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
Messages
10,151
#31
Ok, now I'm curious. Does anyone here work in the southwestern states? If so, does your store accept Mexican currency?

I know it doesn't work at my store. I've hit on accident a few times. It just pops up with a message that says something like "Foreign Money not accepted." Sometimes, I think I'm a bit to clumsy for the front end.
We all have those days. :D
 
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wilwum

Guest
#32
People paying with cash is what really gets me bogged down. One time I put in that a guest gave me $1000 instead of $10. The register displayed that I owed the guest $900.75 in change. Needless to say, the guest really wanted me to give them that back instead of a quarter. :p
 
Joined
Jun 16, 2011
Messages
8
#34
lol, dont sweat the change... When i worked cash office there were times where i forget to save a bag correctly, or miss type 20's and put them in to the 10s or 5's,(because CP4000 was awesome like that) and be over like 800 dollars at the end of the count..(happened alot when i first started 239)
i would just even it out over drawers, or look at totals for my 'busy' lanes and add them there. I always woundered how CSA looked at that data, and how they decided to flag it. As strict as target was on other little things, i felt the whole cash thing was never even looked at...

**Dont take this as Target wont notice if you steal or routinely give out bad change... AP watches for weak cashiers.. especially when short change artists are in the area.**
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
17,878
#35
Yeh, the only time coin really counts is rolled coin (adv fund or missed advances) or depositing dollar/half dollar coins.
CSA compares the location counts against the transaction tallies/totals. If there's an overage in one drwr but a shortage in another, they'll rectify it. It has to be pretty blatant to get their attention & then they'll simply email AP if something seems suspicious.
 
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