- Joined
- Nov 18, 2014
- Messages
- 67
Had a guest clean us out on Saturday, bought all 12 Hatchimals we had on hand. Same guest returned Sunday morning with the $25 off $100 purchase. Returned all 12, and re-bought in six separate transactions using the coupon 6 times. At first TL suggested he could only use the coupon once, but then he furnished 5 additional copies of the coupon. He said he was willing to come back 5 more times throughout the day to use the coupon if needed. TL went ahead and let him repurchase in 6 transactions - effectively getting $150 credit. Had a team meeting this morning where this specific incident came up - apparently the STL indicated this toy will be short supply this year. A question was asked why the TL allowed the return and the repurchase and we got a non-answer ANSWER that we should not allow this kind of customer gaming the system in the future. Yikes, glad I am not the TL. We are sold out, as are all of the other stores around us.