JustJoe
"Can you go to 3, please?" *Turns off walkie*
- Joined
- Nov 19, 2012
- Messages
- 535
Yesterday I was working my regular Fitting Room shift when I received a phone call from a guest. She wanted to speak with "the store manager" about unprofessional behavior by one of our TMs. She was pleasant about the entire thing so I prodded her for more info (cashier or salesfloor, what department, etc...) so I could ensure that the right person got the info. Turns out that it was one of our Hardlines TLs of whom I am NOT a big fan of because he thinks he owns the place and I've worked for Spot twice as long as he has.
What do I do next??? "I'm going to give you the number for guest relations. I want to ensure that your voice is heard and the feedback will definitely reach everyone concerned."
I get 5-10 calls a week from Guest Reporting a week so I know that they do follow up on things.
What do I do next??? "I'm going to give you the number for guest relations. I want to ensure that your voice is heard and the feedback will definitely reach everyone concerned."
I get 5-10 calls a week from Guest Reporting a week so I know that they do follow up on things.