I've been working in the backroom for about 4 months now. I was trained for 8 hours, then thrown in, and I did well. I was being praised by my team lead, other team leads, my coworkers...getting offered extra hours, extended shifts. Since that time, my work ethic has remained the same, and I've gotten quicker.
Until a month ago. I had 8 baffles for that week. My coworker had 30. My TL had 5. He pulled aside and warned us to slow down, and be more accurate, which was fine, I did my best to follow his instructions. My score improved. 3 days later, he calls me in to the office for a 1hr written coaching session about...baffles. (and leaving something on the wave, which I had only done a few times, and not since he told me to stop). I mentioned it to my coworker, and he HAD NOT been coached. I let it go uncontested, but a few days later, he calls me in for another 1hr coaching session. This time, he voiced his concern about me not acting "fast, fun, and friendly". He told me to be more talkative, and to crack jokes and ask wacky questions. I'm not chatting it up all the time, but I get along well with my peers, and we talk throughout the day. I felt it was out of line, especially because he was so condescending and patronizing, asking if there was anything wrong at home and telling me to view the glass as half full, but I let it go.
Fast forward to last night, an average day. I had ten minutes left in my shift, not enough time to push a CAF, so I started pulling price change (which evidently didn't get done after I left). The LOD immediately walks up and tells me to stop, and push CAFs. I said alright, but he acting patronizing, asking how I was and if there was anything he could do to help. He said speed is key in the backroom, and if he saw me walking, he wasn't sensing urgency. (What, does he want me to sprint?) I nodded, and he said, okay, so this is a written coaching, BYE. and then he was gone. a 30 second coaching out of nowhere.
Another team lead pulled me aside today, said she new the LOD talked to me, and I needed to step it up or face corrective action, and that I had been "talked to before about this". Clearly there was bad coordination, if she didn't even know why I was coached before...
SO, I'm pretty bummed out. I like working in the back, I like my peers, and I feel like my speed is just fine and certainly better than some other Backroom TM's that didn't pick up very quickly. I really just don't get it.
Thoughts?
Until a month ago. I had 8 baffles for that week. My coworker had 30. My TL had 5. He pulled aside and warned us to slow down, and be more accurate, which was fine, I did my best to follow his instructions. My score improved. 3 days later, he calls me in to the office for a 1hr written coaching session about...baffles. (and leaving something on the wave, which I had only done a few times, and not since he told me to stop). I mentioned it to my coworker, and he HAD NOT been coached. I let it go uncontested, but a few days later, he calls me in for another 1hr coaching session. This time, he voiced his concern about me not acting "fast, fun, and friendly". He told me to be more talkative, and to crack jokes and ask wacky questions. I'm not chatting it up all the time, but I get along well with my peers, and we talk throughout the day. I felt it was out of line, especially because he was so condescending and patronizing, asking if there was anything wrong at home and telling me to view the glass as half full, but I let it go.
Fast forward to last night, an average day. I had ten minutes left in my shift, not enough time to push a CAF, so I started pulling price change (which evidently didn't get done after I left). The LOD immediately walks up and tells me to stop, and push CAFs. I said alright, but he acting patronizing, asking how I was and if there was anything he could do to help. He said speed is key in the backroom, and if he saw me walking, he wasn't sensing urgency. (What, does he want me to sprint?) I nodded, and he said, okay, so this is a written coaching, BYE. and then he was gone. a 30 second coaching out of nowhere.
Another team lead pulled me aside today, said she new the LOD talked to me, and I needed to step it up or face corrective action, and that I had been "talked to before about this". Clearly there was bad coordination, if she didn't even know why I was coached before...
SO, I'm pretty bummed out. I like working in the back, I like my peers, and I feel like my speed is just fine and certainly better than some other Backroom TM's that didn't pick up very quickly. I really just don't get it.
Thoughts?