And The Next Big New Thing Is -

commiecorvus

Former Signing Ninja
Staff member
Moderator
Joined
Jun 10, 2011
Messages
15,819
#1
Self check out.
The boss says that it was announced at the big meeting that it would be rolled out in 2012 and we would be getting four self checkout registers.
 
Last edited:
Joined
Jun 11, 2011
Messages
287
#3
That'll be awesome for corporate. All they'll need is a GSTL to watch the machines and they won't have to schedule any cashiers ever. And then we can cut on salesfloor because they won't have to back up cashier, so we can have 1 person on salesfloor at night to zone everything plus an operator. YAY!!!!!

/endsarcasm
 
B

Barcode

Guest
#4
that'll be awesome for corporate. All they'll need is a gstl to watch the machines and they won't have to schedule any cashiers ever. And then we can cut on salesfloor because they won't have to back up cashier, so we can have 1 person on salesfloor at night to zone everything plus an operator. Yay!!!!!

/endsarcasm
:lol2::lol2:
 
Joined
Jun 17, 2011
Messages
128
#9
I like self scan, but only because I've been on the other side of the register. I can scan and bag faster than most cashiers who I notice go insanely slow. When I shop I am in and out as quick as possible. Time = Money.

That being said, I'm also aware that the concept of expecting customers to scan and bag their own items is hilariously unrealistic for a few reasons. Some customers are technology illiterate and can't figure it out. Put a graphic there illustrating it, and they won't see it like the rest of the visual aids they miss (prices, the item they want, the big board describing the return policy behind guest service, overhead signs, etc), then you have other guests that feel it's beneath them to scan and bag because that's "like totally your job, you silly high school drop out you" <-- yes ignorant people actually say/think that. And then there's the customer base that wants human interaction in case there are problems, or they decide they don't want something.

In reality self checkouts are for a small portion of the customer base but Target HQ wants to cut labor costs. lol.
 
Joined
Jun 15, 2011
Messages
140
#11
Fan-effing-tabulous news.

:|

Are self checkouts able to handle coupons? Because I would think they wouldn't allow it, considering the potential for possible fraud...
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
17,888
#12
If there's a price discrepancy, coupon won't scan, UPC won't scan, payment card not accepted, giftcard promos to name a few.
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
Messages
10,151
#13
Self Checkout would never work in my store. Half of our guests don't even know how to use the card reader for debit/credit. Also, where would guests put go-backs? Everywhere. And coupons? Don't even get me started.
 
Joined
Sep 3, 2011
Messages
60
#14
Ahahahahahhahahaha. Self check out! Oh god! With how many attempts at fraud there are, how upset customers get when they get called on ticket switching merchandise, and how FREQUENTLY people try to scam the register people? With the money they "save" in hours they'll lose more than triple in shrink.
 

thee

Walmart CSM
Joined
Sep 4, 2011
Messages
25
#15
I know in some of the stores here in MN there are already Self-checkouts. The ones they had are the same ones that you find in Walmart, except they are Red, imagine that!

They just switched the four express lanes (Which were not usable as they just housed carts on the guest's side) and now have four self checkouts.
 
Last edited:

Guest Attendant

Former Target Team Member
Joined
Jun 9, 2011
Messages
422
#17
Will this even work in any of the stores? I mean lets say you install 4 of them. Place them so they are facing eachother

| |

| |

​You still need to build a barricade on both sides as well as have a spot for the "watcher" to review the items bought plus those security polions. Do any of the stores have the space?
 
P

Pfreshbackroomguy

Guest
#18
I think it will work with people who buy less than 15 items. It will make the people who want to go through the lines quickly instead on waiting behind someone who is buying 300 worth of stuff.
 

talan123

Team Member/Troll
Joined
Jun 16, 2011
Messages
652
#20
They talked about this earlier at my store.

They said that Target wasn't too keen on the idea because it would "break" the guest experience at Target. I keep thinking that having somebody that can help the person is actually breaking with the Target experience.
 
Joined
Jun 15, 2011
Messages
84
#21
I think you are right. We broke our trust with the guests a LONG time ago. There is NO one to help the guests. At any given hour we have way more cashiers than salesfloor team members.
 
Joined
Jun 10, 2011
Messages
97
#23
I think you are right. We broke our trust with the guests a LONG time ago. There is NO one to help the guests. At any given hour we have way more cashiers than salesfloor team members.
I know I find it odd that quite a bit of the time we will have 2 GSTLs and a GSA all there at the same time inn addition to 3 cashiers yet only have 1TL and 1TM in hardlines.(I can't speak for softilines since I don't work there.) I remember the first time I encounterd this situation and I walked in at 9:00 AM after being called in because another TM called out and the HL TL that was there said "you're my only TM till 4pm"...:facepalm:
 
Last edited:
Joined
Jun 12, 2011
Messages
836
#24
Maybe the IQ of your guests are higher than the ones where I live. Our guests still get confused with the debit card/credit card pads. If they were to be faced with a few more buttons their heads may explode! What about WIC and Food Vouchers?
Oh yeah I don't think we can cut anymore. In a SuperT today there was 1, yes 1 salesfloor team member. Tonight there are a total of 3 people on the salesfloor. it should be a great zone.....
 

MorurDreamcat

little Vibrator
Joined
Jul 9, 2011
Messages
183
#27
Just yesterday I read an article on a Food Store Chain that is doing away from using Self-Check out BECAUSE they feel it takes away from the "Guest Experience". In all truth. When I go to a store, I rather use the real life Cashier rather then self-checkout.
 

buliSBI

Former Team Member
Joined
Jun 17, 2011
Messages
2,999
#29
I remember an article saying Self-CheckOuts were a great plan on cutting budgets and helped with express/small purchases get out quicker. But they ultimately started falling out of favor because people were too lazy to check themselves out. And when an issue rose up, it takes the attendant time to respond.

I used to shop at a Food Lion, Ingles and Kroger. And after 8pm, the Self Checkouts were the only open registers. I personally hated them. I could scan super fast, but the systems are setup only to scan then bag before the next item can be scanned. And if you have something super light, sometimes the system doesn't notice the weight of the item.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
17,888
#30
Cat's back! Everything OK?

Several chains in my area offer self-check. I must be doing something wrong because I ALWAYS have an issue with them. As a cashier, you'd think I of all people would know how to scan & bag....
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
Messages
10,151
#31
I used to shop at a Food Lion, Ingles and Kroger. And after 8pm, the Self Checkouts were the only open registers. I personally hated them. I could scan super fast, but the systems are setup only to scan then bag before the next item can be scanned. And if you have something super light, sometimes the system doesn't notice the weight of the item.
We have machines like that at Tops. They're very annoying because they keep yelling at you to "please place the item in the bag" when it's already in the bag. Though that's nothing compared to the "SYSTEM PROCESSING, PLEASE STAND BY (2-3X)" at BJ's Wholesale Club. I used to avoid cashiers because I often knew them from school, but now I go to them because I can't take those freaking machines anymore.
 
Joined
Jun 9, 2011
Messages
78
#33
All I ever use when I go places is Self-Checkouts. Locally we have Kroger stores, I probably wouldn't even walk in the door for a few items if not for the Self Checkout. They seem to staff them very well, there is always a few cashiers and a "Cashier" at the Self-Checkout lanes. The person watching over the Self Checkout is actually at a register so they can check out somebody having issues. Kroger, Lowes and Home Depot have them as well, I use them pretty exclusively when going to those places. I think it is a generational thing too, I rather do it myself. The only place I run into issues with self checkout is at Wal-Mart, and thats because people with 200 items roll up to the self checkout and have no idea how to use a calculator let alone a self checkout. For self checkouts to work there needs to be enough cashiers for the people with lots of items so that people with a few items can go to the Self Checkouts. If somebody with 200 items rolls up to the only line open with three people in from to them, they will go over to the Self Checkout and hold things up over there, dispute that fact that waiting in line will take less time than them actually attempting to self checkout. As long as Spot doesn't use them as an excuse to chop even more cashiers "Which they will" they will be a great addition.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
17,888
#34
At least a self-checkout won't be late for their shift, run to the bathroom during a code one or come back late from break/lunch.
 
Joined
Aug 16, 2011
Messages
253
#35
I always find that self-checkouts aren't for how do I say it clueless people. Like the clueless guests who can't figure out the credit card machines:dash1:
 
Joined
Jun 9, 2011
Messages
78
#37
I would love to see an age/gender breakdown on people who love/hate self scan machines.
I'd draw it right down the middle. My brother, me and my mom use Self Checkouts exclusively, my Dad (older) and my grandparents will wait in line for hours just so ththey don't have to use a self checkout.
 
Joined
Jun 17, 2011
Messages
128
#38
I'd draw it right down the middle. My brother, me and my mom use Self Checkouts exclusively, my Dad (older) and my grandparents will wait in line for hours just so ththey don't have to use a self checkout.
I use self checkouts since I usually don't buy that many items, but even if I did, I ring faster than most cashiers... But I'm a dude, us dudes are known for our shopping attitude. "Get it, quickly grab what you need, get out"
 

MorurDreamcat

little Vibrator
Joined
Jul 9, 2011
Messages
183
#39
Cat is back! How's hubby?
Well, Hubby is... Hubby ... He's doing better, has to get back surgery done now... well more like spine surgery. There's some nerv half damaged/pinched and needs to be 're-activated'.
I was on vacation for 2 weeks as well because my family was in town, which I enjoyed tremendously...

:X
 
OP
OP
commiecorvus

commiecorvus

Former Signing Ninja
Staff member
Moderator
Joined
Jun 10, 2011
Messages
15,819
#41
Well, Hubby is... Hubby ... He's doing better, has to get back surgery done now... well more like spine surgery. There's some nerv half damaged/pinched and needs to be 're-activated'.
I was on vacation for 2 weeks as well because my family was in town, which I enjoyed tremendously...

:X
OT Glad to hear your hubby is OK. If he's anything like I was after I got laid up he's probably a grouchy old bear about it.
Family can be a blessing and a curse all rolled into one. Hope it was more of the latter and none of the former. Good to have you back.
 

MrGSTLman

Sr. TL - GE
Joined
Jun 23, 2011
Messages
227
#43
I am not keen on the idea of the self-checkout. While most people I know use them, I am of the opinion I spend half of my time as a GSTL on the register, why would I want to use one at a grocery store. Plus they are extremely nasty to you. I have used them more than once at BJs, and both times I used them the thing all but told me off.

While they do have their ups, the downside is they can be confusing and be very user-unfriendly... although with Target's history of streamlining just about every process something tells me they will simplify this...
 

pellinore

Ho hum....I'm watching you!
Joined
Jun 16, 2011
Messages
1,815
#45
At least a self-checkout won't be late for their shift, run to the bathroom during a code one or come back late from break/lunch.
This is true, but you are assuming that the scanners at these registers will work!


Me, I don't use self-checkout. While I am a cashier and know that self-check-out might be faster, why should I do all the work if I'm not going to get some kind of price break for doing their work?
 

Guest Attendant

Former Target Team Member
Joined
Jun 9, 2011
Messages
422
#48
A self-checkout can't sign you up for a Target card, either.
but in todays enconmey do people really want another credit card? Plus with Self check out its mostly for those who have a few items and those who just want to get in and out quickly.
 
Joined
Jun 17, 2011
Messages
128
#49
A self-checkout can't sign you up for a Target card, either.
Actually it can. Since the application process is all on the pad anyway, all the machine has to do is say "would you like to save 5% today and everyday on everything in the store?" and have a button for "Yes" or "No, Thanks" and "More information" with a little notification that says the process takes less than 5 minutes. They could even code it in such a way that the guest could fill out the application at a kiosk or somewhere out of the way to avoid guests not doing them as the store is busy. It would be amazingly easy to do. S*** I'm giving corporate ideas..... lol
 
Top