Anybody read this? It's about "empowerment" for every team member to solve problems so we don't have to call TL's and LOD's. I guess we've had complaints about returns, price matching, and signs for x dollar gift cards in our surveys. As a result we started this whole "be bold" policy. WTF?
I always tried to do this unless it seemed shady, but every time I refused and a manager was asked for, the LOD/TL gave it to them, every time I gave it to them based on their example, I was wrong to give it. It's okay when an LOD/TL gives it, but not me I guess.
Now, I've been doing exactly what I was instructed to do. I just gave it to them. I see this as a huge mistake. Either our guests don't know how to read signs. Or they do, and will start lying through their teeth to get gift cards... Stupid, "WELL THE SIGN SAID IT BACK THERE!!! COME WITH ME AND I"LL SHOW YOU!!" "Mam, I just had a team member check, he said it was signed properly. You need a smart phone to get the gift card." "COME BACK THERE WITH ME AND I"LL SHOW YOU!!" "Mam, I can't abandon the service desk." "I WANT A MANAGER!"
Lately, I feel like Target is the new Navy. "It's not a job, it's an adventure."
I am. however. happy about being able to enter ID's without a supervisor override for a change.
What are your thoughts on the "BE BOLD" concept?