BF Exterior Crowd Management:
- Target Store Levels 1 - 3 have to hire a minimum of 2 Off-Duty Officers or contract 2 Security Guards for the event. Most large stores (Level 1) will contract from 6 to 8..sometimes I've heard up to 14 Off-Duty Officers.
- Target Level 4 Stores are not obligated to contract any Off-Duty Officers or Security Guards but are SUGGESTED to do so. Most will because even ONE Off-Duty Officer with a gun is enough to deter any idiots.
Your Job.
-- Target must have a MIN of 3 to 4 TM's on the exterior crowd management list. They will do the following:
---- Every 15 Min will speak in unison about "speaking points" which are (Opening, C/O process, Where certain deals are, Red Cards etc...)
---- While not speaking, they will patrol the line and speak to guests about Red Cards and other various things
---- 15 Min before opening they will hand out tickets to the first people in line for the items they came for. Most will want TV's
---- Call out guests who are being a issue to the APL who will contact the Off-Duty Officer, who will shut that shit down immediately
---- Post Opening they will help move the line and after the line is died down, will tear down the barriers and head inside to patrol the inside areas or do whatever their AP and CML want them to do.
My Suggestion:
-- Have fun with this. Dress warm (if you are in a cold environment) and really just take it in. When I first started doing Black Friday I couldn't get anyone to do it. Now everyone wants to sign up. I get special shirts made (usually something corny like "I survived Black Friday 2014") and make sure they are having fun. Most people want to play Security Guard once a year and it's REALLY different then what most of them do on a day to day basis.
-- Also if you are interested in AP, this is a good stepping stone to get to know the APL or ETL-AP in your store.
If you have any more questions, let me know.
