We just weren't that busy. We had a 10 minute rush, then it seemed like a very busy night, but nothing like what we had last year. I left the store at 1am and there were still products in the shippers, the tvs on the floor. At I don't think that at any time all of the lanes had people. Electronics had a crowd, particularly Target Mobile. One guest called wanting to know if we had a certain phone. The Target Mobile guy had made it clear he wasn't taking calls because there were at least 10 people in line for him. I told the guest that there was nobody free in Electronics who could respond to me if I tried to ask. She got rather ugly. A team member from another store called about 10 minutes later because she had a guest inquiring about a phone and I told her the same thing. Her answer to me "Well, what do you want me to tell the guest?" in a fairly demanding, rude voice. I told her that was up to her. I suspected if was the same guest that had just called our store and talked to me. I guess the highlight of the evening was a senior citizen and her grown daughter that showed up at the fitting room wanting a clearance shirt because they had been told we had two in stock. I explained we hadn't had any for quite some time. They kept on insisting that they had just spoken to a person on the phone (we'll call her Marcy) who told them she had two. This went back and forth for a while, each time with them getting louder:
Them: Marcy told us to come over because you had two.
Me: We have no team members named Marcy.
Them: This just isn't right. Why would she do that to us?
Me: I'm sorry, but I don't know what to tell you; we don't have the shirt and I know of nobody named Marcy.
Them: This is just awful. We came out in the rain for that shirt. She said she would be at the fitting room.
Me: I've been at the fitting room since we opened tonight. There is no Marcy here.
Me: If you don't mind me asking, which Target do you think you called?
Them: We called here - the store in XXXX.
Me: Well, there are two stores in XXXXX - ours and another that's further out in the suburbs.
Them: Oh, maybe we have the wrong Target.
Me: It sounds that way.
Them: That would explain why Marcy isn't here.
Me: I suppose it does. (By now, I wasn't feeling the vibe because they had really stepped over the line in terms of how they were talking to me).
They frantically checked their phone GPS and realized where they should have been, gave me a very brief apology, then went on their way. I think they thought I was covering for Marcy because she was too embarrassed to come out and admit she had given bad information. I sure hoped for Marcy's sake that the two shirts were still there.
