When you ship the spent ink cartridges back, they ship you fresh ones. They even send a mailing pouch with prepaid postage in the box of new cartridges.
Please tell me you're not throwing the spent cartridges away.
The bags just go to receiving when filled/sealed.
Ours were shipped anyway. Consult my support maybe?
You might check with receiving to be sure they're actually shipping them out and not stockpiling them somewhere. I found a couple boxes of soda stream bottles just hanging out in receiving because, "Well, I just didn't get them out the door."
Yeh, good luck with that....Oh geez. I'll add that to my list!
...#1087 make sure receiving is doing their job
One of our GSAs showed me the message re: the return service was now going through Epson via FedEx as Wildfirez said.
Evidently Epson is handling it now.