Archived Coffee Shortage

[Fifo]

Hello!

Interesting situation. Guest buys 50 bags of coffee then decides doesn't want it anymore. The refund is processed and 50 bags of coffee then becomes toss. Not only did the store take a significant financial hit but lost product.

Leadership felt that it was ok because it wasn't stock shortage that would hit us in inventory? I believe it's both because thats x amount of dollars you need to make up in sales and 50 bags we lost as defectives.

What do you think?

 

[Hardlinesmaster]

In date & just brought. No toss. Sounds fishy. You can donate it, I think.

 

[Retail Girl]

In date & just brought. No toss. Sounds fishy. You can donate it, I think.

You can't override it to donate on a return.

 

[Retail Girl]

Hello!

Interesting situation. Guest buys 50 bags of coffee then decides doesn't want it anymore. The refund is processed and 50 bags of coffee then becomes toss. Not only did the store take a significant financial hit but lost product.

Leadership felt that it was ok because it wasn't stock shortage that would hit us in inventory? I believe it's both because thats x amount of dollars you need to make up in sales and 50 bags we lost as defectives.

What do you think?

Either Target ate the loss, or the coffee producer did, if Target gets credit for them. Regardless, people who buy that product end up paying more for the fraud.

If the guest was still in store and went straight from the cashier to guest services to return, they could have returned it other ways to get around tossing it. But if it left the store and management allowed the return, there isn't much you can do.

 

[Fifo]

How do I explain that the amount of toss = shortage? Everyone seems to think it's ok b/c we can make up the sales.

 

[Retail Girl]

It won't hit you on shortage. Because when it was returned, it went straight to toss, so it was never put back in the system. Once it was sold, it was taken out of the system, and eventually they should send more.

 

[redeye58]

Yeh, once it leaves the store it can't be returned to stock & it will trigger an automatic toss; food banks seldom take coffee donations because it's non-nutritional (same reason they don't take chips, candy or other junk food).
The only way it could be returned is if the guest HADN'T left the store & you did a 'fix-it' the same day (double-scan).

When we had a Starbucks scammer, he'd buy bags of pricey beans & expensive tumblers with SB giftcards only to return them to the service desk to get cash back until corp revamped the SB returns & put a stop to it.