Its 50/50, some do, some don't. If I personally call them out over the walkie while I'm LOD they well
No, because if they go up, they would leave dangerous fixtures in the aisles.
This is true for us as well. Our plano team is like 5 people. We need all the time we can get, solely dedicated to our work. We have 450 some hours of transition to do next week, and it sure as hell won't get done if we're up at the lanes.
- Plano: doesn't respond to the lanes, but they'll answer call boxes if they're really close.
- Price change: responds.
Most of the plano team aren't trained on register and pretty much refuse to be.
I've been trained but haven't worked it in a like a year and a half.
Price change doesn't go up either.
We do answer call boxes.
Both teams are small and have huge work loads.
We wouldn't be able to get our work done if we had to backup lanes all the time.
Our price, plano, and instock teams will respond to guest needs on the sales floor, including call boxes. They do not, however, respond to backup cashier requests. It simply wouldn't be smart for them to spend time on the lanes, when their hours are directly linked to their workload which MUST get done.
Pretty much everyone at spot has a huge workload, Price/Plano aren't special in that regard. You could make a solid case that this general lack of store participation makes sense b/c of the specialized nature of Price/Plano, or at least that you have to spend some time at it to be efficient at it (any monkey can set a POG). However, this idea that Price/Plano have a bigger workload is just bunk, everyone is just as busy (unless they're lazy).