Try this. Use red phone & reset your password for ehr. Login again with temp password, changed it to your usual one. It should work from there.
Please note: check & see if your ehr computer has got all the updates done last week. Look for the funny icons on the task bar, one should say updates pending, will be on such time or dAte. Restart that computer.
Our signing computer had missed updates too, I had restarted it & works for ehr/workbench.
Ive never been able to successfully log in at home the first time. I log in at work all the time, daily in fact. Now that the "Online" team is done with that new Target.com, maybe they should set their sites to bring eHR out of the 90's. I can't use eHR on any of my devices except my MacBook, if I boot into Windows and use a browser that was "outdated" 8 years ago. How about a Mobile eHR for phones? Huh, huh?