Some electronics items come out with an E. They need to be sent back with CRC for recycling. They print out on the CRC list, so they need to make sure they are packed with the day's CRC and not put in ESIM. Technically there is a big list on an email that some of them need the special electronic stickers (but not all of them) but we gave up slapping the extra stickers on them. Ain't nobody got time for that.
Some electronics will go crc for purpose of electronics recycling (we don't get money back for them)
Easier to explain when we had colored LPs. Some electronics would go red but you would have to put the blue and white send to crc for electronics recycling sticker on them. They would be included in the crc audit list and it was common for rookie service desk Tms to miss them.
Nah this isn't the usual thing RG/Barcode are referring to about E-Recycling vs true CRC, it's currently an ongoing issue with the system. This is what I was told by my STL when I brought it up on Sunday anyway (I had an Xbox One Titanfall bundle that had gone straight ESIM and was not on the CRC/E-Recycling list so I brought this up).
She said that what she'd been told by the higher ups and had challenged and been told again was to follow the labels as printed until the issue is resolved. So I ESIM bagged the Xbox and hid it under a crock pot and behind a box of kitty litter in the ESIM sort.