I have to agree about how different Spot is when it comes down to retail.
I've worked retail in different forms for many years and Spot kinda blew my mind.
I've never seen the weird kind priorities this company has set or they way they put people who have so little life experience in charge.
They are much more interested in image than they are in the people.
Running a company based completely on the metrics rather than on what the metrics are supposed to be producing.
Forget life work balance, and if you question the concept you will be slapped down for it.
THIS.
I came from Kmart.. Went through the manager training program there too. Everything was different.
Kmart talked about store management empowerment, managing profit/loss, margins, "thinking like a merchant" to make the store better. They didn't have as many metrics... Because the thinking was "if your store is successful, it will show in the sales and customer service scores."
I admired the technology and some of the processes that Target has... But managing at Target isn't about P&L or knowing your margin or "thinking like a merchant." It was about pointless statuses, creating stupid action plans based on metrics that are a week old, memorizing things to say in case the DTL walked in, and those false "relationships" to make yourself seem like a "leader in the building."