Joined
May 23, 2018
Messages
179
there's a few issues with that:
- you can't guarantee that the order will fit into the hold location you've scanned
- if you don't remember which location you scanned and then put it into the wrong location, the order would get lost
- the guest could show up while you're on your way to actually put the order in location, and then Guest Service doesn't have an order to actually give the guest
- if it's a drive up, goal time could be missed while you're still making your way up front to put the order in location

i guess it depends on your order pickup business, but we definitely have guests at my store who show up just minutes after receiving confirmation that their order is ready.

because of how this would impact our front of store guest experience, if it were something happening repeatedly, we'd coach for it.
How many locations do you have for things that are a pallet sized box? We have 1 location we use for everything that's big and it works perfectly fine
 
Joined
Oct 21, 2018
Messages
45
I would like to know wtf do we have 30 min to pick when Target tells them 2 hours and we are rushing around like lunatics? What is the logical reason? Are we in a race that that we dont know about? Not like we get any prize for an fast Opu or Du. No appreciation or even a atta boy or girl, hell a dog gets more praise for taking a dump outside.
 

REDcardJJ

Service and Engagement TL
Joined
Sep 18, 2017
Messages
2,094
How many locations do you have for things that are a pallet sized box? We have 1 location we use for everything that's big and it works perfectly fine
we have three locations where bulk items can be stowed. but that’s kinda missing the point.
 

Ringwraith917

Professional Badass
Joined
Jan 21, 2014
Messages
1,203
How many locations do you have for things that are a pallet sized box? We have 1 location we use for everything that's big and it works perfectly fine
Zero. Nowhere to put something pallet sized. We stage it on a flat near guest service, on the sales floor.
 

RunForACallBox

Fulfillment Expert
Joined
Jun 19, 2014
Messages
1,957
I would like to know wtf do we have 30 min to pick when Target tells them 2 hours and we are rushing around like lunatics? What is the logical reason? Are we in a race that that we dont know about? Not like we get any prize for an fast Opu or Du. No appreciation or even a atta boy or girl, hell a dog gets more praise for taking a dump outside.
Yeah I missed a goal during my watch because of two big ones. Called for help but still missed it. Like I don’t care anymore.
 

flexin

Flexible Fulfillment Team Member
Joined
Nov 12, 2018
Messages
15
I would like to know wtf do we have 30 min to pick when Target tells them 2 hours and we are rushing around like lunatics? What is the logical reason? Are we in a race that that we dont know about? Not like we get any prize for an fast Opu or Du. No appreciation or even a atta boy or girl, hell a dog gets more praise for taking a dump outside.
The idea behind the goal time is to ensure that orders are ready to be picked up by the time that is guaranteed to the guest. For example, if an OPU drops as soon as I leave for my lunch, and the person covering OPUs never turns his notifications on (and none of the leaders are paying attention) then we're definitely not making that goal on time. And if we told that guest that their order would be ready in 30 minutes, that guest is going to be livid when they find out that it's not ready yet. Because we told them it would take two hours, we give ourselves a bit of a cushion just in case something goes south. (The goal time also helps keeps TM from procrastinating. If we had the full two hour window to complete an order, I'm willing to bet we'd have a few members who wait until there were only 15 minutes left.)

Before I worked at Target I loved being able to order my items online and pick it up in store. And I was always amazed at how quickly my order would be prepared. Instead of the two hours I was expecting, it was done in twenty minutes. That being said, I think if we're going to keep telling guests that their order will be ready in two hours, it would be reasonable to allow our goal time to be one hour. I think one hour is enough of a cushion between goal time and the guest's guaranteed time. We're still getting that guest's order done in half the amount time they thought it would take.
 

seasonaldude

Hitting All Items Scanned
Joined
Oct 3, 2018
Messages
1,399
How many locations do you have for things that are a pallet sized box? We have 1 location we use for everything that's big and it works perfectly fine
2 locations for something that large. Not that I'd ever be able to put something that large there because because those locations are normally full with overflow from our regular bulk hold locations at the front of the store.
 
Joined
Nov 14, 2013
Messages
6,136
How many locations do you have for things that are a pallet sized box? We have 1 location we use for everything that's big and it works perfectly fine
None. We stage it somewhere in the back, hope it won't get fucked with or worse sold(has happened). We tag it to one location in GS where we can post it note it, we leave the last place we left it so they can hopefully find it.

At 4th quarter I have taken to tagging the STL office with a location label and putting the worst, largest crap we get in there.. He won't allow us to have a bulk steel location so I make sure for at least a month or so he feels the pain. And yes I have stacked that stupid toy ice cream truck right on his damn desk..
 
Last edited:
Joined
Jun 11, 2018
Messages
1,366
there's a few issues with that:
- you can't guarantee that the order will fit into the hold location you've scanned
- if you don't remember which location you scanned and then put it into the wrong location, the order would get lost
- the guest could show up while you're on your way to actually put the order in location, and then Guest Service doesn't have an order to actually give the guest
- if it's a drive up, goal time could be missed while you're still making your way up front to put the order in location

i guess it depends on your order pickup business, but we definitely have guests at my store who show up just minutes after receiving confirmation that their order is ready.

because of how this would impact our front of store guest experience, if it were something happening repeatedly, we'd coach for it.
I have the bulk hold location printed on my name tag . As for the drive up you have plenty of time to get it down on a flat and up at the front before you even get the alert that the guest it’s here.
 

REDcardJJ

Service and Engagement TL
Joined
Sep 18, 2017
Messages
2,094
I have the bulk hold location printed on my name tag . As for the drive up you have plenty of time to get it down on a flat and up at the front before you even get the alert that the guest it’s here.
unless the guest says they're on the way and then they’re here at the same time. or they’re even less than 5 minutes away.
 

seasonaldude

Hitting All Items Scanned
Joined
Oct 3, 2018
Messages
1,399
Almost everything in softlines always reads 0 on the floor for me. I pay no attention to their counts. Scan the brand area on the floor. Scan the fitting room. Scan the appropriate backroom aisle. Scan the sort area. Scan the reshop bin. Sounds like a pain, but it's not too bad. But, we're usually caught up on softlines truck. SD makes sure they get the hours they need.
 
Joined
Mar 31, 2019
Messages
47
And good fucking luck finding it. One I was given was last sold in the beginning of March and zero on hand and was d-code.. NOT RFID = INF that fucker..
While, I agree. I'd at least recommend hanging on to it in your batch until the very end that way it will look like you spent time on it. As a lead, I always go full rage (to myself) when I look over our INF list and it shows me a TM spent 1 min. looking for an item. It's like did they even try? At the very least, attempt to trick me into thinking you looked for it by holding it in your batch until the end, so the report will say you looked for it for more than 5 damn minutes. lol
 

RunForACallBox

Fulfillment Expert
Joined
Jun 19, 2014
Messages
1,957
Anyone else having intermittent problems with ePick the last few days. It's sometimes taking an incredibly long time for it to jump from task to task. I'm stuck at "Please Wait" for a loooooooong time.
It kicks me out of my cart a lot or gets stuck or says something is wrong.
 
Joined
Nov 14, 2013
Messages
6,136
While, I agree. I'd at least recommend hanging on to it in your batch until the very end that way it will look like you spent time on it. As a lead, I always go full rage (to myself) when I look over our INF list and it shows me a TM spent 1 min. looking for an item. It's like did they even try? At the very least, attempt to trick me into thinking you looked for it by holding it in your batch until the end, so the report will say you looked for it for more than 5 damn minutes. lol
Always let it sit until the end.. Yep.. Usually its the last item and I let it sit until I park the cart then kill it. Its a nice long walk from softlines to the packing stations..

And yes epick has been sluggish lately.
 
Joined
Mar 31, 2019
Messages
47
Epick has been sluggish at my store too. I called CSC and it's a known global issue. They only "fix" is to force close the app and re-open it. Doesn't really help it though.
 

SnorlaxTM

"Yes, you will need to bring it in to return it"
Joined
Jul 8, 2015
Messages
401
I love that they upped forecasts and nobody knew at my store until it hit like a truck. We were scheduled for like 100, not the 300+ we’re getting.
 
Top