Joined
Sep 30, 2017
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Is it a good thing to be a day ahead in SFS workload? It's Saturday, we started Mondays workload and Tuesdays workload has already dropped in.
 

SnorlaxTM

"Yes, you will need to bring it in to return it"
Joined
Jul 8, 2015
Messages
400
Love getting guests complaining about ordering an item online and getting it canceled, but showing up three days later to find the item we ~supposedly~ didn’t have and being pissy about it. It got restocked today, dummy; we just didn’t have it three days ago. 😒
Man you forgot to use the Time Machine for OPUs that exist purely to make sure guests always get their item on time
 
Joined
Nov 14, 2013
Messages
6,076
Those who had SFS/OPU last year for BTS —- was it near this bad? We’re seeing 4000 units of flexes a week compared to the regular 1,200 per week - near single digit POT% and no time to do SFS, leading to double digit INF%. No end in sight.
We weren't seeing those numbers but we got slammed most of the day, three of picking non-stop and still couldn't keep the orders in the que below 30. I am wore the fuck out. We pulled in a 4th to work SFS cause our usual thing of using one cart and in between OPU's picking SFS was not gonna happen. We are a small SFS shop so if we let one person just pick we can knock the picking in a couple hours. But usually I use one cart and tie the SFS batch to it and use a separate number to pick OPU's. SHPAF or Aw fuck..
 

seasonaldude

Hitting All Items Scanned
Joined
Oct 3, 2018
Messages
1,339
We're seeing 400-500 OPU units a day. That's a lot for a small store that typically only has 1 person scheduled at a time. They're heavily concentrated during the early morning and between 11-1. A couple of days ago I got the queue clear at 9:02. I checked how many units I had done. 153. I come in at 7:30. Shit was insane. I have no idea how I got that much done. Had a nice little lull for the next couple of hours with only about 20 units. Then, the shit came pouring down again. Left at 3:30 with some 400 odd units done. The OPU gods were somewhat kind though. The timing of drops was mostly manageable so POT was in the 80s and INFs were green. I don't remember the exact numbers. I was too tired to care.
 

gsa4lyfe

Always here
Joined
Jul 31, 2017
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1,950
I'm enjoying OPU and assisting on drive up

But

When the fuck are they gonna prohibit guests from instantly hitting "here" after hitting the "on my way"?
Location services should be required to use drive up

This is correct for people who have location services enabled. The geofence for every store is WAY too large
You can have it adjusted by MySuporting and using #driveup to get a faster response
 
Joined
Feb 10, 2019
Messages
87
I come in at 6 and leave at 2:30. There was a day last week where we had already picked 400 units by the time I left. School starts this week in my area so I anticipate tomorrow being hellish.
 

gsa4lyfe

Always here
Joined
Jul 31, 2017
Messages
1,950
Wait really omg

What category do we submit it undrr
I did process issues and guest services but I don’t remember if there is a flexible fulfillment option yet. I went back and forth with someone for a while until they were “partnering with HQ” and someone ended up calling and asking me where I wanted the fence to end and also emailed me a google maps image showing me where the fence is for my store
 

RunForACallBox

Fulfillment Expert
Joined
Jun 19, 2014
Messages
1,948
Is it a good thing to be a day ahead in SFS workload? It's Saturday, we started Mondays workload and Tuesdays workload has already dropped in.
If you don’t have leaders like I do that are stupid and pull the whole team to push a fucking u-boat, even before the days workload is done. I could really give two shits less about your fucking double.
 
Joined
Aug 22, 2016
Messages
35
My apologies if this has been answered. My stores ship times changed in the app from 2:30/4:30 to 4:30/8:00. And the FFleader was wondering if that changed their late pick time limit or not.


Also really neat thing. 3 packing stations and averaging 860-900 units a day. And they wonder why they keep falling behind.
 
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Joined
Aug 6, 2019
Messages
6
My apologies if this has been answered. My stores ship times changed in the app from 2:30/4:30 to 4:30/8:00. And the FFleader was wondering if that changed their late pick time limit or not.


Also really neat thing. 3 packing stations and averaging 860-900 units a day. And they wonder why they keep falling behind.
For my store pick on time doesn’t exist anymore its just sort on time now, and we have two, 4:30 and 8:00 since ups and usps split.

We have 1 packing station and average 300-400 a day we can never get ahead. We barely make our goal times because we only have 1 person scheduled after 5pm until 9:30. And they’re the last person there so they get left with a big mess and no time to get anything done while also continuously getting pulled to push or back stock. On top of that we get the main opener and then 2 4hr mids who don’t get anything done and then our “closer” who leaves at 9:30 lol. It’s terrible
 
Joined
Nov 14, 2013
Messages
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I ignore the mapping most of the time, sorry it should take me through all the infant hardlines before sending me to toys cause what it will do is ask for crib sheets then to toys which is across the store then back to baby for diapers.. Yeah no.. Mapping you are fucking drunk.
 
Joined
Aug 15, 2018
Messages
77
If you don’t have leaders like I do that are stupid and pull the whole team to push a fucking u-boat, even before the days workload is done. I could really give two shits less about your fucking double.

This really grinds my gears, because I'm stuck with similar leaders. They will never understand.

Its better if SFS finishes ASAP. But, they always ignore that.


"SFS is easy. Your workload is light today, you will be fine."

Yeah, OK...

The store is a hot mess a week after inventory day, I wonder whats easy about SFS. The BRLA got fucked in less than a week of inventory day.

I ignore the mapping most of the time, sorry it should take me through all the infant hardlines before sending me to toys cause what it will do is ask for crib sheets then to toys which is across the store then back to baby for diapers.. Yeah no.. Mapping you are fucking drunk.
I'm glad we got the pull-up menu added back into ePick.

The mapping feature is really odd, sometimes.

From Girls, to HBA (near each other in my store), then back to Girls again.

I should call CSC to improve it, but I never have time.
 
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Joined
Jun 22, 2014
Messages
728
If you don’t have leaders like I do that are stupid and pull the whole team to push a fucking u-boat, even before the days workload is done. I could really give two shits less about your fucking double.
This really grinds my gears, because I'm stuck with similar leaders. They will never understand.

Its better if SFS finishes ASAP. But, they always ignore that.


"SFS is easy. Your workload is light today, you will be fine."

Yeah, OK...
Current leadership in my store, too. And we're a Restock store so they can really hurt it when a ton of Restocks drop that night and the sfs team has been pushing all day. My personal favorite is when they finally let us pick and I have INFs that we sold in the meantime, when I could have already picked and packed them. But these leaders also have absolutely no idea what they're doing with SFS.
 
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oath2order

Scary Socialist
Joined
Oct 24, 2013
Messages
8,749
I wish they would stop putting me in SFS and do OPU instead. SFS when it's just apocalypse is not fun
 

Kick Shot

I fear no shot in pool!
Joined
Feb 4, 2015
Messages
161
So my store is not the only one "Cooking the Books"? The STATS show you did all this with just 6 people! That's AMAZING! Meanwhile ETL panic mode sets in with 2 hrs to pack time. They pull all available ETLs and TLs etc. INFs go to red, only prep liquids, stuff RTW in the poly, (no prebag). Scan prep cart, without putting items in location. Followed by the infamous scanpack without actually packing?
I thought it was just us, not!
 

RunForACallBox

Fulfillment Expert
Joined
Jun 19, 2014
Messages
1,948
Current leadership in my store, too. And we're a Restock store so they can really hurt it when a ton of Restocks drop that night and the sfs team has been pushing all day. My personal favorite is when they finally let us pick and I have INFs that we sold in the meantime, when I could have already picked and packed them. But these leaders also have absolutely no idea what they're doing with SFS.
That they do not. Not a fucking clue.
 
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