MEGATHREAD Flexible Fulfillment

[NotCynicalYet]

Technical question. Under what circumstances will hitting "Item Not Found" cause a new pick location to pop up? (the location that pops up is always a backroom location)

I have seen this happen, and it can cause situations where a team member searches the backroom because they don't want to hit "INF" and wastes extra time. Normally, you see "Next Location" and only see "INF" as an option when all the "Next Location" has been exhausted, but sometimes a new location pops up anyway.

 

[MrT]

Technical question. Under what circumstances will hitting "Item Not Found" cause a new pick location to pop up? (the location that pops up is always a backroom location)

I have seen this happen, and it can cause situations where a team member searches the backroom because they don't want to hit "INF" and wastes extra time. Normally, you see "Next Location" and only see "INF" as an option when all the "Next Location" has been exhausted, but sometimes a new location pops up anyway.

I thought item not found only happens after you scan the backroom location already.

 

[Dead and Khaki]

In the past month or so, the system has been frequently sending us to the sales floor for items that are located in the backroom, and it never makes sense, not even from a pathing perspective.

 

[Rarejem]

In the past month or so, the system has been frequently sending us to the sales floor for items that are located in the backroom, and it never makes sense, not even from a pathing perspective.

Same. Also have been doing a lot of backtracking to areas that should have already been finished with if the pathing was correct.

 

[moninity]

Is your backroom grouping correct? It should only send you to the sales floor first if the items in the backroom are only located in upper shelves or receiving/remote.

 

[NotCynicalYet]

I thought item not found only happens after you scan the backroom location already.

Supposed to happen like this yeah. I'm wondering if it's a bug or something set up wrong. It doesn't always happen, but there are strange things sometimes.

 

[RunForACallBox]

Has anyone been piloting the new label format aisle layout for OPU hold? Wondering how they look.

 

[NotCynicalYet]

Speaking of labels, they've now changed twice in the last year and while the newest labels' barcodes actually work now, the stickers still bunch up badly in our old printers. Anybody a wiz at dealing with these things?

 

[Dead and Khaki]

I don't know when it was added, but today I discovered we now have the ability to Underpick an item in its location and save the remaining needed eaches of that item for the end of the batch instead of automatically INFing them. Good dog, Bullseye--have a treat.

 

[BKop16]

I don't know when it was added, but today I discovered we now have the ability to Underpick an item in its location and save the remaining needed eaches of that item for the end of the batch instead of automatically INFing them. Good dog, Bullseye--have a treat.

Added maybe a month ago.

 

[sfsteam]

I'm curious about something - and I realize that not all targets are the same.

Anyhow, for the past few months the SD/ETLs (and my team lead) have been getting stricter about having us call a TL or ETL with all INFs. Recently they had us start keeping clipboards with a form for DPCI's and a short description of the item we're INFing.... and on top of it there's a spot (no pun intended) for the TL's signature for the INF. Are there other stores doing this - requiring signatures for INFs? Right now they're only need from INFs from Market, Softlines and Home goods...

 

[Sisyphus]

We don't use clipboards...yet. However it has been a knock down drag out, blood bath, world championship cage fight at the store over INF's. Everyone is getting fed up with the whole thing because no one has answers to fix it; just more complaints.

 

[Black Sheep 214]

I'm curious about something - and I realize that not all targets are the same.

Anyhow, for the past few months the SD/ETLs (and my team lead) have been getting stricter about having us call a TL or ETL with all INFs. Recently they had us start keeping clipboards with a form for DPCI's and a short description of the item we're INFing.... and on top of it there's a spot (no pun intended) for the TL's signature for the INF. Are there other stores doing this - requiring signatures for INFs? Right now they're only need from INFs from Market, Softlines and Home goods...

My store was doing this years ago, but only the SD or an ETL could sign off on an INF. Most of the time the ETLs didn’t help look for the item (although they were supposed to) or assist in any way except for signing off on the INF form, usually while rolling their eyes because they had been called away from whatever infinitely more important task (in their opinion) they had been doing, like keeping the chair in their office warm. The only good part of the system was that the leader’s signature on the form absolved the FF team member from any responsibility for the INF. Other than that, at my store it was a waste of everyone’s time.

 

[gracefulfillment]

I'm curious about something - and I realize that not all targets are the same.

Anyhow, for the past few months the SD/ETLs (and my team lead) have been getting stricter about having us call a TL or ETL with all INFs. Recently they had us start keeping clipboards with a form for DPCI's and a short description of the item we're INFing.... and on top of it there's a spot (no pun intended) for the TL's signature for the INF. Are there other stores doing this - requiring signatures for INFs? Right now they're only need from INFs from Market, Softlines and Home goods...

INF in general is a focus company wide this year. Your store may be seeing large $ losses in those areas, or particularly high percentages.
One store I was at years ago required approval from a leader in that area before INFing. My most recent store doesn't.
When I was F&B TL, I generally needed fulfillment to get with me and/or my team before INFing. And I'd follow up daily/next day with the fulfillment lead if I saw something on the INF report that was in stock and wasn't cleared by anyone. Kept me consistently under 2% and led the district in OSA.

 

[jenna]

Kept me consistently under 2% and led the district in OSA.

OSA?

 

[gracefulfillment]

OSA?

On shelf availability

 

[jenna]

On shelf availability

Is there a Greenfield card for that?

 

[BKop16]

Is there a Greenfield card for that?

It's in the F&B dashboard.

 

[jenna]

What is the difference between "known" and "unknown" OUTS -- re: OSA?

 

[BKop16]

What is the difference between "known" and "unknown" OUTS -- re: OSA?



View attachment 16924

As far as I know a known out has zero OH and an unknown out doesn't. OSA is entirely mathematical but not perfect. If something sells x per day it becomes increasing likely after so many hours/days of no sales that the shelf is empty. That's basically what OSA is trying to measure. Something that averages one sale per day not selling for three days isn't statistically significant but somewhat that averages 20 per day going 12 hours without a sale is.