So a few days ago, while I was working service desk, this lady called about not getting a giftcard after buying toilet paper. I typed in the DPCI number she gave me and it showed that you have to actually buy 2 instead of 1 to qualify for the promotion . She then became very angry and started calling me names, and claimed that she would call all the targets in our area and tell them what a******* we are, so the GSTL finally offered to just give her the giftcard as a courtesy vibe or w/e....but this wasnt good enough for her and she started cursing and asking me if I understood she lived 1 hour away from our store, I told her i understood and that I was sorry, but theres nothing else we could do if she doesnt come in....so then she goes off on another rant and finally says THANKS... and I hear something click so I assumed she hung up the phone, so I hang up...3 or 4 minutes later, she calls back and another TM answered because I was busy, and she asked for my name and the gstl's name, and said that she was going to file a complaint because I hung up on her and was very rude! When in fact I kept my cool the entire time, and was genuinely apologetic to her situation. Thats retail for you.....who knows what will happen to me.