FlexedDiva
Fiery GSA
- Joined
- Apr 8, 2015
- Messages
- 41
Yes.I'm surprised your new store is allowing tm's to transfer to other departments. Isn't that leaving your dept understaffed?
I'm a bit confused with what you do for damaged. At my store, there isn't much to do. First, stuff should be damaged as it comes through from guests and TMs. As it's done, put the sticker on it and toss it in the right bin (or we complain behind your back for the rest of our lives).
Toss stuff gets taken out of a bin and put into a cart (if not, we never see the bin again).
ESIM - we take the bin and put it in a cart. Everything is already bagged from earlier handling and ready to be sorted in back.
CRC - list is audited and items put in an unsealed box.
Defective Salvage - put in a box either as the bin gets full or we have time throughout the day so it shouldn't be too overwhelming.
Missed Salvage - no room for an actual bin so it is put in the box as it comes through.
Vendor pick up - toss the bin in a cart and pray it comes back.
Donate - also no room for an actual bin so it is put in a box as it comes through.
As things get filled during the day, we cart it up and ship it out as time permits. We then call the LOD who is responsible for taking the stuff to the backroom and making it disappear. We are a 10pm store and I aim to have defectives completely done by no later than 8:30.
Only things that are full are ever sent back...if there's just a few items, we carry it over to the next day. Of course some TMs' judgement on what is a few items leaves something to be desired. <_<
through out the day , TMs bring damages, Paid & Lefts etc. other GSTMs at my store rarely send Closed boxes during the day to the BR. I end up doing it on my shift. I hate when the flex room is full. I guess everyone is starting to slack. I literally have to tell TMs " Can you stop talking and help me sort?" While I close boxes and personally walk them to the back. Cart Attendants rarely do it at my store.