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Guest stereotypes

Discussion in 'Guests First!' started by Any rocks, Apr 10, 2014.

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  1. Any rocks

    Any rocks Guest

    What names have you come up with for the different guest stereotypes? I have The Curmudgeon, The TMI, The High Maintenance, The Creeper, The Slob, and The Conspiracy Theorist. Here is a silly little quiz to go along with it!

    http://www.unbelievab.ly/annoying-customer-quiz/
     
  2. oath2order

    oath2order Sexy Bond Girl

    The Lazy Parent
    The Couponer (sub-stereotype: The Old Couponer)
    The Spanish-Speaker ("Can we get a team member who speaks Spanish to the pharmacy?"
    The Rival Store Employees
    The Flirt
    The Re-Sale Shop Owner
     
  3. OP
    OP
    Any rocks

    Any rocks Guest

    Haha funny! We have a lot of Russian immigrants around here who do the resale thing overseas. Nice!
     
  4. sher

    sher Guest

    I don't have a clever name for it, but the people who never have small bills but don't buy enough stuff to warrant paying in large bills.
    The negotiator/haggler
    Last minute registry shoppers. They're always shocked all the things they picked when they looked at the list weeks-months ago are already gone... as they shop on the day of the shower.
     
    ExhaustedCashier likes this.
  5. ZombiePanties31

    ZombiePanties31 Team Member

    Oh, I have a lot of these:

    1. The Couponer
    a) The Reasonable Couponer: this subtype of coupon user has a lot of coupons, is generally very friendly/sometimes chatty, and will generally accept the fact that some coupons cannot be accepted, are expired, etc. They are still a bit of a pain because their transactions are complicated and inevitably result in an "R", but they are at least courteous.
    b) The Nightmare Couponer: OK, cashiers, we've all had these! They are horrible. They are retail leeches who want everything for free. Nightmare couponers are rude, pushy, entitled, and they won't take "no" for an answer. They almost always demand to see the manager, and if they still can't use all their coupons, they will typically leave all of their shit on the belt for us to put back. They hold up the line, annoying legitimate guests who actually want to pay for their stuff, and they result in an "R" always.

    2. The "Wacky" Guest
    These guests think they are so charming and hilarious. Usually they are young people; sometimes, it's a teenager and her parent. They sort of put on a "show" while you are checking them out. They want you to laugh at them/with them, to be dazzled by their wit and charm. Whatever you do, do not acknowledge their "humor." Be focused on your task and pretend like you are not paying attention to their half-staged conversation (unless they are addressing you directly). Note: this category does not include guests who are actually funny, only self-satisfied narcissists who THINK they are.

    3. The Nutjob
    These are the crazy people. They say bizarre things, have eccentric requests, ask you to do inappropriate things, steal any spare change you may have lying on the POS, talk to themselves, etc. Be friendly, and get them out of there as quickly as possible.

    4. The Bagging Critic
    These annoying guests come in different degrees. They may remove items you have already bagged and re-bag them, or they might give you very specific instructions on how to bag everything, as if you haven't done this a thousand times over. Sometimes they will watch you bag something and then immediately re-do it themselves. Sometimes they will say "Oh, I'm not picky!" when you ask if they want something bagged separately, but then they will "fix" everything, or they will instruct you to put everything in one bag when that is not the best way to bag the items (or even possible). They may also complain about the amount of plastic bags they have at home, as if that's somehow your doing.

    5. The Protestor
    This guest requires a lot of price adjustments and usually a price check or two. "Oh, no! There was a sign back there that said ....," "That was supposed to be on sale!", and "That had a price cut...." populate their vocabulary. Usually, they are looking at the wrong sign, or they didn't read a sale sign correctly. Your GSTL or GSA will usually instruct you to just "just change it." This category also includes the dreaded "That was supposed to come with a gift card!" variety.

    6. The Red Flag
    These guests are usually scammers. They will try to write a check with a questionable ID, pay with a fake traveler's check, or use funny-looking coupons for high amounts. These are usually (but not always) lower-income people buying expensive items (stacks of brand-name clothing, VISA giftcard, electronics) or carts full of stuff. If they really don't look like they can afford it, chances are, they can't. Note: this category can sometimes overlap with the "Nightmare Couponer."

    7. The Shocked Guest
    A guest buys something expensive, like a Fieldcrest comforter, and they are totally shocked by the price. Or, their card is declined, and they at like they don't understand how that could possibly have happened. They expect you to tell them what the problem with THEIR card/account is, when a payment is supposed to go through on their card, etc. All the while, they are holding up your line. Sometimes they end up leaving behind groceries they can't pay for, which always seem to include ice cream, meat, milk, and other perishables which must now be defected out. This category can sometimes overlap with "the protestor."

    8. The Independent Guest
    These guests act like they are checking themselves out on a self-checkout. They may be on their phones during the entire transaction; they may not even say one word to you during the process. They might be carrying on a conversation with their party during the entire transaction, without once acknowledging your presence. The good thing about this guest is that you don't really have to interact with them much. The bad thing is that it's impossible to push Red Cards.

    9. The Normal Guest
    Luckily, most people tend to fall in to this category. They might have a legitimate request or question, but they are not a pain to deal with. Most of them come in, load their stuff on the belt, pay for it, say "thank you," and leave.
     
    Last edited: Apr 11, 2014
  6. PharmaQueen

    PharmaQueen Sr. Team Leader

    The "Trick or Treater"
    The pharmacy guest who ONLY gets controlled substances filled, may or may not have insurance, is usually "early" (and always has an excuse why: they fell in the sink/toilet/garbage, they're "going on vacation", they were "stolen" or "lost", etc.), sees different doctors and has a variety of different "ailments" for which they are being treated, and is NEVER nice about ANYTHING!!!
     
  7. redeye58

    redeye58 Hasta Ba Rista, Baby!

    Invasion of the Bag Snatchers
    Because the store now charges for bags, they'll decline them & carry their stuff......until they get down to a closed/unattended lane where they'll snatch a bag off the holder before rushing out the door.
     
    CoquiAzul, HRZone, lrou98 and 6 others like this.
  8. ZombiePanties31

    ZombiePanties31 Team Member

    The store charges for bags? When did this happen? My store doesn't.
     
    GlitterBerries, Targe and lrou98 like this.
  9. redeye58

    redeye58 Hasta Ba Rista, Baby!

    The district over from ours is in a town that started a bag ban.
     
  10. pfreshdude

    pfreshdude Team Leader

    I dont know what the Stereotype would be called but the Parents that have screaming children that can be heard throughout the entire store and they dont do anything about it...:eek:

    Usually happens around the Pharmacy area the most. I remember one time on break all i could hear is the screams of a child for like 10 minutes straight ...what an enjoyable break
     
    Hardlinesmaster and salesfloor10 like this.
  11. redeye58

    redeye58 Hasta Ba Rista, Baby!

    Oooooh......sounds like you had a couple of "Kiddie Sirens". Yep, they can be heard throughout the ENTIRE store.
    And once they're gone, it's almost eerily quiet.
     
  12. NoRedCards

    NoRedCards Soon to be guest, coming 12/21

    I have two terms I use quite a bit to describe people -

    1) Revolvers - The ones that the world revolves around. Everything is about them and no one else matters.

    2) Squirrels - (If you've seen the movie "Up", you'll understand)....these are the ones who walk around with their eyes looking up and around all the time, oblivious to anything in front of them.....
     
    HRZone, BullseyeBlues, lrou98 and 4 others like this.
  13. mrknownothing

    mrknownothing purveyor of things

    Or down at their phones because they have to get their minutely fix of texting/iApps/other inane electronic whimsy.
     
  14. Jackswastedlife99

    Jackswastedlife99 ETL-Intern

    What about the blockers or standing arounders? These are the type of guests that will stand in pathways of the sales floor and you basically have to move around them because they refuse to move and if they do choose to move, it's such an inconvenience for them. It's extremely annoying. The most popular area where guests do this is the area between the cash registers and the wall where optical and the breakroom are. Please do not do that. It's very rude and you're better than that.
     
  15. redeye58

    redeye58 Hasta Ba Rista, Baby!

    ERMERGERD! I HATE blockers!
    They'll stand in front of the register at SB waiting on their order so I call out to the guest behind them so they'll move down to the hand-off counter. Some will continue to stand there even when their drink is down at the other end & they'll WAIT for the barista to bring it down to them.
    Idiots.
     
  16. pfreshdude

    pfreshdude Team Leader


    LOL both of these reminded me of Brian Reagan jokes.

    1. The "Me Monster"
    2. When hes talking about Idiots and Flying...so many classic examples.
     
    BullseyeBabe likes this.
  17. pfreshdude

    pfreshdude Team Leader

    OMG...there were 2 ladies talking down the market main aisle, down the main raceway. I had to go back and forth with the Pfresh pulls and they were literally talking, each on one side of the aisle, for like 30 minutes. I guess simply moving to just one side of the aisle was TOO HARD
     
  18. Jackswastedlife99

    Jackswastedlife99 ETL-Intern

    I just don't get it. It's not only rude and immature but it's not safe. What if there was an emergency? I can understand if you have a health problem or health condition which impairs your mobility but other than that, you don't really have an excuse. Please do not block pathways. I don't think you would like it if I came to your house and went into the kitchen and blocked your path every time you went to the fridge.
    Sometimes, guests annoy me so much that I want to be like the voice over guy in the Cinemark cell phone commercial in the movie theaters and tell them "do not be the person we ask to leave the auditorium because we will". If it's an emergency, step up out into the hallway, otherwise it can wait.
     
  19. ZombiePanties31

    ZombiePanties31 Team Member

    You don't really expect guests to be polite, mature, and safe, do you? ;)
     
  20. redeye58

    redeye58 Hasta Ba Rista, Baby!

    Not at MY store anyway....