Archived Guest Surveys

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Target2006

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Aug 12, 2015
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Does anyone elses store give cashiers the results of guest surveys for example, the cashier wasnt friendly or the cashier doesnt bag right.
 
We used to go over all cashier metrics, surveys, etc. with each individual cashier, then sign our initials next to the cashier's name on the report to indicate we had spoken to them. We did that every week.
 
Does it have your name on it with the complaint from the customer. I think its unfair because sometimes you have to ring up beer if a cashier is underage. If that cashier was not good the survery is under your numbers not theirs. So its going to reflect on you.
 
Target2006 said:
Does it have your name on it with the complaint from the customer. I think its unfair because sometimes you have to ring up beer if a cashier is underage. If that cashier was not good the survery is under your numbers not theirs. So its going to reflect on you.
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If a cashier is unable to sell, the register prompts for a supervisor number (GSA/GSTL) to complete the transaction, but I am pretty sure the transaction still counts for the cashier, not the supervisor. If you logged the cashier out, rang the transaction under your own numbers entirely, then that is different and it will count for you. Everyone gets a bad survey now and then & you just have to accept that. If the cashier is getting consistently bad surveys, maybe they're the problem. Either way, you can avoid this bad survey appearing under your own name, if you're that concerned about it, by going with the supervisor # option rather than ringing the whole transaction yourself.

Alternatively, you can encourage your HR to hire less minor cashiers.
 
Target2006 said:
Does anyone elses store give cashiers the results of guest surveys for example, the cashier wasnt friendly or the cashier doesnt bag right.
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We go over them in general, but no longer post actual responses after a couple harsh months.
 
It's just very unsetting to get spoken to when you know you go out of your way to be nice, pack the bags the way you would pack for yourself and ask every customer if they would like to sign up for a red card.
 
Target2006 said:
It's just very unsetting to get spoken to when you know you go out of your way to be nice, pack the bags the way you would pack for yourself and ask every customer if they would like to sign up for a red card.
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Okay so I'm not understanding what happened here 100%. Are you a cashier or a GSA? Did you ring a minor's alcohol sale yourself instead of calling for a supervisor? Minor alcohol sales should be handled by the GSA/GSTL. That is best practice.
 
When ringing beer for an underage cashier the cashier next to them usually rings it up. They sign out we sign in and continue the transaction.
 
Target2006 said:
When ringing beer for an underage cashier the cashier next to them usually rings it up. They sign out we sign in and continue the transaction.
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There's a reason POS asks for a supervisor #. How hard is it to find the GSA and have them take care of this? That is the only way you will avoid this issue of a survey meant for someone else appearing under your name instead. If you're signed in, it's your transaction. Period.
 
Thats what happens in our store, this way the customer gets out faster if the gsa/gstl is busy with another customer.
 
I believe our store only goes over them with individual cashiers if they repeatedly get bad surveys. In pharmacy, our TL prints out the results weekly and posts them.
 
Target2006 said:
It's just very unsetting to get spoken to when you know you go out of your way to be nice, pack the bags the way you would pack for yourself and ask every customer if they would like to sign up for a red card.
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You can't help the crazy people who get pissed because you didn't put every single item in it's own bag. I have some guests who are like oh, can you put the card in it's own bag and then others who are like Pack as much as you can in the bag!
 
Target2006 said:
It's just very unsetting to get spoken to when you know you go out of your way to be nice, pack the bags the way you would pack for yourself and ask every customer if they would like to sign up for a red card.
Click to expand...

That's why they aren't supposed to coach off the numbers...and really shouldn't share them...especially not for everyone to see. What they can use it as is a guide to see who is constantly getting bad surveys so they can watch them and correct the problems when they actually see them.
 
I know some guests get crabby over use less bags I just want to yell and say umm hello ever hear of re-usable bags say it with me re-usable bags!! Those cheapo bags that we have if I shove everything in them guess what'll they will break ( it has happened) if you are so concerned about the environment again concerned with the environment bring them back we will recycle them. I hate plastic bags just as much as the next guy but when people get so fussy about plastic bags I just want scream. I wish we had paper. I really do...... I know people will give negative marks on surveys if I accidentally keyword being accidentally slam the bag too hard on the counter. Sometimes it just happens.
 
If a guest complains about you in the survey and the GSTL thinks its worth mentoioning then they should mention it
 
TeamRed said:
I know some guests get crabby over use less bags I just want to yell and say umm hello ever hear of re-usable bags say it with me re-usable bags!! Those cheapo bags that we have if I shove everything in them guess what'll they will break ( it has happened) if you are so concerned about the environment again concerned with the environment bring them back we will recycle them. I hate plastic bags just as much as the next guy but when people get so fussy about plastic bags I just want scream. I wish we had paper. I really do...... I know people will give negative marks on surveys if I accidentally keyword being accidentally slam the bag too hard on the counter. Sometimes it just happens.
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recycle them? Yeah right.. They go straight into the compactor..
 
Every week the gsa/gstl grabs everyone who has rang up a guest (regardless of workcenter)and tells them all the information of their weekly transactions ie: speed score,number of surveys,number amazed,number of red cards etc. . .no matter your work center if you get less than a certain amount of surveys and red cards you get basically a mini coaching of sorts :/
 
aronoiiel said:
Every week the gsa/gstl grabs everyone who has rang up a guest (regardless of workcenter)and tells them all the information of their weekly transactions ie: speed score,number of surveys,number amazed,number of red cards etc. . .no matter your work center if you get less than a certain amount of surveys and red cards you get basically a mini coaching of sorts :/
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Sounds like an insufferable micro-manager.
 
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