Sorry to bump an old thread, but I need to let off some steam about a particular guest who challenges the price of almost every item (usually groceries, toothpaste, toilet paper etc.) when she is checking out. She has come through my register the past two Saturday nights and she is constantly complaining about the prices that come up on the register and insisting that they were advertised at a lower price on a sign. I am not sure if she is being watched by AP and most of the changes seem reasonable (within two dollars for each item), albeit that the number of changes about wrong prices seems unreasonable for one transaction. I am wondering if the next time she comes through, should I call over a GSTL just to verify the prices for the guest?
The best part is that she complains about how long it takes for me to change the prices for her and how the advertised signs are misleading to me, as I am thinking in my head that there are other grocery stores or Target locations nearby that she could shop at if she is tired of dealing with this situation. I truly believe that the only reason she continues to shop at Target is because we are more likely to accept her price challenges than any other grocery store nearby, which unfortunately means that she will continue to get away with this charade.
