I like it when...

violet sky

Front End Doormat
Joined
Jun 12, 2011
Messages
10
#1
You know, EVERY now and then, you get a surprisingly nice guest.

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I like it when after I've had a difficult guest at the Service Desk, the person behind them smiles and sympathizes and tells me that I'm doing a good job. It also reminds me that not all faith is lost in humanity!
 

commiecorvus

Former Signing Ninja
Staff member
Moderator
Joined
Jun 10, 2011
Messages
15,963
#4
I like it when I'm up on the WAV trying to hang a sign that the instructions say is supposed to be done by three people (but of course there is only me to do the job) and when I drop the pieces I need a little kid runs around picking them up and his mom brings them over and hands them up to me. Made me smile.
 
Joined
Jun 8, 2011
Messages
396
#5
I like it when I'm up on the WAV trying to hang a sign that the instructions say is supposed to be done by three people (but of course there is only me to do the job) and when I drop the pieces I need a little kid runs around picking them up and his mom brings them over and hands them up to me. Made me smile.
I've often seen our sign guy struggling & offer to help. There was one sign recently I offered to help him with but he said he would get it. It was in rear seasonal, the scuba gear sign.

I like it when new TMs aren't sure about something and ask questions. Questions are a big plus in my book & makes a good impression.
 

commiecorvus

Former Signing Ninja
Staff member
Moderator
Joined
Jun 10, 2011
Messages
15,963
#6
I've often seen our sign guy struggling & offer to help. There was one sign recently I offered to help him with but he said he would get it. It was in rear seasonal, the scuba gear sign.

I like it when new TMs aren't sure about something and ask questions. Questions are a big plus in my book & makes a good impression.
Those big summer signs were a major pain to hang but were pretty much a one man job even as big as they were. However, I'll bet just having you ask made the signing specialist feel better so thanks for that.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
18,111
#7
I like it when a guest goes out of their way to compliment us & when I have a whole day without a pissy guest.
 
Joined
Jun 8, 2011
Messages
20
#8
I love it when the simplest act can make a guest just ecstatic. The other day, I helped a guest find an item she saw in a magazine, and she was just tickled to death we actually had it, and couldn't stop thanking me. It's those guests that can turn a bad day, or week, around in a minute. :)
 
Joined
Jun 8, 2011
Messages
396
#9
There have been numerous times a guest is looking for an item and we are out of stock on the sales floor. They'll then ask if we have more in the back. I'll check and even pull the item and bring it to them. Or if we don't have it, I'll check the store across town if they want to drive there to make their purchase. I then tell them they will hold it for them at guest service. This leaves a good impression on them. Plus it makes my day brighter knowing how I was able to help someone.
 

FrontEndKnowItAll

Former PFresh Assistant
Joined
Jun 15, 2011
Messages
336
#10
Liked it when I was working at the service desk and a lady was starting to lose it at me... then she politely apologized to me for losing her temper!

I wish more people could realize that they act like asses and own up to it!
 

pellinore

Life sucks and nothing good can come of it.
Joined
Jun 16, 2011
Messages
1,930
#15
... a guest lets the STL know what a valuable, helpful tm you are.
Yes! Or when a guest does an online survey (guest satisfaction survey) and specifically mentions your name. That's nice because you know that the guest took extra time to recognize you.
 
Joined
Jun 10, 2011
Messages
497
#17
It was a clever idea, but I (and several other TMs) speculated stupid people would actually think it could be kicked or hit and hurt themselves...eventually Target caught on to this possibility and potential liability, and sent out the email.
 
Joined
Jun 7, 2011
Messages
708
#18
dont forget to take down the drippy popsicle sign to go along with the beach ball covers... silly guests hurting themselves left and right...
 
Joined
Jun 11, 2011
Messages
294
#19
It was a clever idea, but I (and several other TMs) speculated stupid people would actually think it could be kicked or hit and hurt themselves...eventually Target caught on to this possibility and potential liability, and sent out the email.
Story time.

So, we had a child who ran away from his parent, ran up to the ball and kicked it with all the power in his little body. Broke his foot. Goodbye guest incident free days.

Literally the same damn day, an adult runs up to the ball and kicks it hard, and broke a toe. While it was hilarious to watch on the cameras with AP the stupidity of these people....

"Yeah that;s just a beach ball. It's not floating or rolling away because it's special. We told it to stay and it listened."
 

lovecats

Free At Last!
Joined
Jun 9, 2011
Messages
1,109
#20
Story time.

So, we had a child who ran away from his parent, ran up to the ball and kicked it with all the power in his little body. Broke his foot. Goodbye guest incident free days.

Literally the same damn day, an adult runs up to the ball and kicks it hard, and broke a toe. While it was hilarious to watch on the cameras with AP the stupidity of these people....

"Yeah that;s just a beach ball. It's not floating or rolling away because it's special. We told it to stay and it listened."
:D:D:rolleyes::rolleyes:
 

FrontEndKnowItAll

Former PFresh Assistant
Joined
Jun 15, 2011
Messages
336
#21
Story time.

So, we had a child who ran away from his parent, ran up to the ball and kicked it with all the power in his little body. Broke his foot. Goodbye guest incident free days.

Literally the same damn day, an adult runs up to the ball and kicks it hard, and broke a toe. While it was hilarious to watch on the cameras with AP the stupidity of these people....

"Yeah that;s just a beach ball. It's not floating or rolling away because it's special. We told it to stay and it listened."
Hahaha :D:):D:)
 

commiecorvus

Former Signing Ninja
Staff member
Moderator
Joined
Jun 10, 2011
Messages
15,963
#22
Story time.

So, we had a child who ran away from his parent, ran up to the ball and kicked it with all the power in his little body. Broke his foot. Goodbye guest incident free days.

Literally the same damn day, an adult runs up to the ball and kicks it hard, and broke a toe. While it was hilarious to watch on the cameras with AP the stupidity of these people....

"Yeah that;s just a beach ball. It's not floating or rolling away because it's special. We told it to stay and it listened."
We joked about it when we put it out but never really thought anyone would be that stupid. When will I learn ...
 
Joined
Jun 9, 2011
Messages
44
#23
Story time.

So, we had a child who ran away from his parent, ran up to the ball and kicked it with all the power in his little body. Broke his foot. Goodbye guest incident free days.

Literally the same damn day, an adult runs up to the ball and kicks it hard, and broke a toe. While it was hilarious to watch on the cameras with AP the stupidity of these people....

"Yeah that;s just a beach ball. It's not floating or rolling away because it's special. We told it to stay and it listened."


I guess no one taught them if its not your don't touch it.
 
Joined
Jun 10, 2011
Messages
22
#24
I like it when someone is truly sincere in thanking me for helping them. Seriously, this gesture actually puts me in a better mood after the numerous annoying guests i had to deal with.
 

Lady Fitting Room

Free from Target :D
Joined
Jun 23, 2011
Messages
186
#25
I had a guest who was INSANE the other night in Food Ave. Blew up at me for no reason and went off and literally SCREAMED at the poor GSA about me, claiming that I had thrown a cup at her and used profanity, none of which was true. Fortunately, a cashier was coming to give me my break, so I was able to escape. When I came back, the GSA told me that the guests who had been behind the psycho had approached her after said psycho left and explained that I had done absolutely nothing wrong and that it was the guest who had been rude and crazy. When the GSA explained everything to the LOD, the LOD asked if I was okay and said not to worry about it. So to my two hero-guests: thank you, thank you, thank you! No one has ever stood up for me like that at work, and I only wish I had been able to thank you in person. You two made me remember that, in spite of all of the unbearable psychos in the world, there are still good people out there. Thanks again. :)
 
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