I like it when...

violet sky

Front End Doormat
#1
You know, EVERY now and then, you get a surprisingly nice guest.

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I like it when after I've had a difficult guest at the Service Desk, the person behind them smiles and sympathizes and tells me that I'm doing a good job. It also reminds me that not all faith is lost in humanity!
 

commiecorvus

Former Signing Ninja
Staff member
Moderator
#4
I like it when I'm up on the WAV trying to hang a sign that the instructions say is supposed to be done by three people (but of course there is only me to do the job) and when I drop the pieces I need a little kid runs around picking them up and his mom brings them over and hands them up to me. Made me smile.
 
#5
I like it when I'm up on the WAV trying to hang a sign that the instructions say is supposed to be done by three people (but of course there is only me to do the job) and when I drop the pieces I need a little kid runs around picking them up and his mom brings them over and hands them up to me. Made me smile.
I've often seen our sign guy struggling & offer to help. There was one sign recently I offered to help him with but he said he would get it. It was in rear seasonal, the scuba gear sign.

I like it when new TMs aren't sure about something and ask questions. Questions are a big plus in my book & makes a good impression.
 

commiecorvus

Former Signing Ninja
Staff member
Moderator
#6
I've often seen our sign guy struggling & offer to help. There was one sign recently I offered to help him with but he said he would get it. It was in rear seasonal, the scuba gear sign.

I like it when new TMs aren't sure about something and ask questions. Questions are a big plus in my book & makes a good impression.
Those big summer signs were a major pain to hang but were pretty much a one man job even as big as they were. However, I'll bet just having you ask made the signing specialist feel better so thanks for that.
 
#8
I love it when the simplest act can make a guest just ecstatic. The other day, I helped a guest find an item she saw in a magazine, and she was just tickled to death we actually had it, and couldn't stop thanking me. It's those guests that can turn a bad day, or week, around in a minute. :)
 
#9
There have been numerous times a guest is looking for an item and we are out of stock on the sales floor. They'll then ask if we have more in the back. I'll check and even pull the item and bring it to them. Or if we don't have it, I'll check the store across town if they want to drive there to make their purchase. I then tell them they will hold it for them at guest service. This leaves a good impression on them. Plus it makes my day brighter knowing how I was able to help someone.
 

FrontEndKnowItAll

Former PFresh Assistant
#10
Liked it when I was working at the service desk and a lady was starting to lose it at me... then she politely apologized to me for losing her temper!

I wish more people could realize that they act like asses and own up to it!
 

pellinore

Ho hum....I'm watching you!
#15
... a guest lets the STL know what a valuable, helpful tm you are.
Yes! Or when a guest does an online survey (guest satisfaction survey) and specifically mentions your name. That's nice because you know that the guest took extra time to recognize you.
 
#17
It was a clever idea, but I (and several other TMs) speculated stupid people would actually think it could be kicked or hit and hurt themselves...eventually Target caught on to this possibility and potential liability, and sent out the email.
 
#19
It was a clever idea, but I (and several other TMs) speculated stupid people would actually think it could be kicked or hit and hurt themselves...eventually Target caught on to this possibility and potential liability, and sent out the email.
Story time.

So, we had a child who ran away from his parent, ran up to the ball and kicked it with all the power in his little body. Broke his foot. Goodbye guest incident free days.

Literally the same damn day, an adult runs up to the ball and kicks it hard, and broke a toe. While it was hilarious to watch on the cameras with AP the stupidity of these people....

"Yeah that;s just a beach ball. It's not floating or rolling away because it's special. We told it to stay and it listened."
 

lovecats

Free At Last!
#20
Story time.

So, we had a child who ran away from his parent, ran up to the ball and kicked it with all the power in his little body. Broke his foot. Goodbye guest incident free days.

Literally the same damn day, an adult runs up to the ball and kicks it hard, and broke a toe. While it was hilarious to watch on the cameras with AP the stupidity of these people....

"Yeah that;s just a beach ball. It's not floating or rolling away because it's special. We told it to stay and it listened."
:D:D:rolleyes::rolleyes:
 
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