Back in electronics, i regularly use my phone--strictly the target app--to look up certain dpci's and let guests know that some items are only sold online. I also work with them to price match against the online price on target.com. When I use my phone, i make sure to angle the screen in the guest's direction, and show them my process, clearly using the target app, just like i show the PDA sometimes.
It's actually a great way to show/tell them we have wifi, and that the target app/target.com can show if we have an item in stock before they call/come in.
I'll be honest, it seems like compared to a lot of people around here i take liberties that others wouldn't. It's a judgement call, and ultimately, everything i do is for the guest's benefit. If some fresh-out-of-college sociology major wants me to stop using my phone on the floor to help guests in a fast-fun-friendly manner just because of policy then i am beyond words.
speaking of which, i still can't seem to figure out what HR does. I understand the job role, but it baffles me why they need 2 red shirt HR and 2 (benefits related?) people in a LV store like mine. It seems like a lot of their day is spent zoning (not thorougly) and providing little incentive prizes for getting redcards