- Joined
- Mar 18, 2019
- Messages
- 17
This is kind of a questionnaire / rant for inbound team.
I personally believe that unloading the truck should be the simplest process. But since modernization has fully blossomed, it's been the most convoluted mess ever!
Back when we had a dedicated overnight team, we would unload a truck that was around 2500 pieces unloaded and all most fully stocked in 2 hours! Now, forget about it!
I'll give you guys a basic rundown how our inbound team starts their day. We come in and all of yesterday's freight that INBOUND TEAM that WE didn't STOCK is still there! So we have to stock EVERY area, so we have vehicles to use for the unload. We usually start the unload hour or 2 late because of this.
The whole time we told to "run like our lives depend on it, if we aren't running we're dying" that's a quote from our STL. Also we only have 4 people scheduled for inbound everyday.
Now with Christmas in full swing the problem has only gotten worse. I do not understand why we don't have any DBO's in early to handle their freight!? That's been one of the big issues from the start, no DBO's so we have to stop unload stock vehicle so we have something to work on!
I just also get a list of conflicting orders that we're always given from the start of modernization.
1. When modernization fully started we were told that we would have a slower more detail oriented unload.
Reality. They want the unload done even faster than when we used to do it overnight! With 1 person in the truck, and one person on each side of the line.
2. Super sort! This is part of the more detailed unload. All of our leadership preaches this as gospel to sort repacks out to the aisle.
Reality. They have gone back and forth on this so many times I can't even keep it straight. One week there cram it down your throat to sort to the aisle, then they act like that they've never said it!
3. When a vehicle is full, call a DBO to take the full vehicle and replace it with an empty.
Or if there is no DBO's in, have a inbound member take the vehicle and stock it.
There will come a point when all vehicles are full and you'll have to stop the unload to stock.
Reality. There's is NO DBO's in early to do anything! So we're forced to continue the unload until there's absolutely no vehicles and they're all stacked 8 miles high, and stuff all over the floor!
4. Bulk items/ transition
There's really no doctrine on this anymore, they can't seem to really figure out what they want!? Back in the day if we had bulk items or transition, we would just palletize it. But for some unknown reason if you bring up putting something on a pallet it's like you said a dirty word. So we just end up putting bulk items and transition on vehicles that instantly fill up, and gee I want you to guess what happens after that.
So basically inbound team is the whipping horse at our store.
We stock 70% of the freight everyday.
We set planograms and price change inbetween stocking vehicles, when we should be doing the unload.
E-pick
Go backs
Zone before the unload, which doesn't help our unload goal time
Pull 1 for 1's
And of course help guests
And the whole time basically getting our hours cut to almost non-existents, told that they need the hours for the DBO's. Told were never doing enough, or fast enough! Seriously no joke, the only reason why anything gets done in our stores because of inbound team. I'm fully aware that the DBO's get pulled in 10000 different directions, and they can't get to their work. But it would be nice to have a little recognition for inbound team.
So, does this sound like your guys's store?
I personally believe that unloading the truck should be the simplest process. But since modernization has fully blossomed, it's been the most convoluted mess ever!
Back when we had a dedicated overnight team, we would unload a truck that was around 2500 pieces unloaded and all most fully stocked in 2 hours! Now, forget about it!
I'll give you guys a basic rundown how our inbound team starts their day. We come in and all of yesterday's freight that INBOUND TEAM that WE didn't STOCK is still there! So we have to stock EVERY area, so we have vehicles to use for the unload. We usually start the unload hour or 2 late because of this.
The whole time we told to "run like our lives depend on it, if we aren't running we're dying" that's a quote from our STL. Also we only have 4 people scheduled for inbound everyday.
Now with Christmas in full swing the problem has only gotten worse. I do not understand why we don't have any DBO's in early to handle their freight!? That's been one of the big issues from the start, no DBO's so we have to stop unload stock vehicle so we have something to work on!
I just also get a list of conflicting orders that we're always given from the start of modernization.
1. When modernization fully started we were told that we would have a slower more detail oriented unload.
Reality. They want the unload done even faster than when we used to do it overnight! With 1 person in the truck, and one person on each side of the line.
2. Super sort! This is part of the more detailed unload. All of our leadership preaches this as gospel to sort repacks out to the aisle.
Reality. They have gone back and forth on this so many times I can't even keep it straight. One week there cram it down your throat to sort to the aisle, then they act like that they've never said it!
3. When a vehicle is full, call a DBO to take the full vehicle and replace it with an empty.
Or if there is no DBO's in, have a inbound member take the vehicle and stock it.
There will come a point when all vehicles are full and you'll have to stop the unload to stock.
Reality. There's is NO DBO's in early to do anything! So we're forced to continue the unload until there's absolutely no vehicles and they're all stacked 8 miles high, and stuff all over the floor!
4. Bulk items/ transition
There's really no doctrine on this anymore, they can't seem to really figure out what they want!? Back in the day if we had bulk items or transition, we would just palletize it. But for some unknown reason if you bring up putting something on a pallet it's like you said a dirty word. So we just end up putting bulk items and transition on vehicles that instantly fill up, and gee I want you to guess what happens after that.
So basically inbound team is the whipping horse at our store.
We stock 70% of the freight everyday.
We set planograms and price change inbetween stocking vehicles, when we should be doing the unload.
E-pick
Go backs
Zone before the unload, which doesn't help our unload goal time
Pull 1 for 1's
And of course help guests
And the whole time basically getting our hours cut to almost non-existents, told that they need the hours for the DBO's. Told were never doing enough, or fast enough! Seriously no joke, the only reason why anything gets done in our stores because of inbound team. I'm fully aware that the DBO's get pulled in 10000 different directions, and they can't get to their work. But it would be nice to have a little recognition for inbound team.
So, does this sound like your guys's store?
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