Today the instock task list was all sorts of messed up. It wanted us to research stuff we usually never research on Tuesday, even some areas that were researched yesterday. Anyone else have that problem? I didn't see anything on workbench.
Two ways. The first is because I know that anytime there is an issue with something I should check message boards, mysupport, etc. and the second is an email I got telling me about the change.
Research-only store here. Our team is having a TON of issues with attendance right now, but when people actually show up and when backstock and push is actually completed, it's entirely up to us what we scan. I don't recall receiving any direction at all from corporate on what we're supposed to scan when. We originally attempted to follow the original research schedule, but we frequently have issues with departments not being ready to scan, plus our flow team doesn't follow the research schedule when pushing anyways, so following that schedule wasn't feasible. After we figured that out, I created a communication binder for our team, with weekly checklists for each department so we can keep track of what we've scanned. Personally, I focus on anything prominently featured in the ad and any sections where a lot of stuff is on sale (for example, last week all the kids bedding was on sale, so I hit that up first thing Sunday, and double checked for new raincheck ops once a day). After that's done, I'll scan anything I can, since frequently there are areas that aren't both backstocked and pushed. If somehow all departments are ready to be scanned, I check the communication binder and see what hasn't been done recently and start there. Our store doesn't use outs at all anymore, except for doing five scans once a week to preserve the metric.
We have FINALLY got our Flow TL to get on board with pushing research areas first (after food, of course since it is always FOOD FIRST - /sarcasm/ - unless you're zoning, FIFO-ing or anything else) and the backroom backstocking those areas first as well. It has made a tremendous difference to have this cooperation/collaboration. Do you actually finish the task list daily and does this mean that every single item that doesn't come in is researched daily until it does?