If the store is anything like mine, you're going to get maaaaybe one of those. And it'll probably be the PDA after you spend ten minutes trying to beg, borrow and steal one. I'd find out if this is a "hey so we really need an extra hand on instocks for a shift or two" or a "so we're going to put you on the schedule for instocks" so that if you do take the offer, you know if you need the Cliff Notes or the actual training.Have a PDA & a good trainer for starters. Then, grab a walkie.
Aren't AP, ETL Logistics or the Instocks TL the only ones who are supposed to do that? Or so I've heard at my store from my TL, even as he kept letting another instocks TM work on it because he always had done it. Until that guy got transferred away from instocks; now I don't know whose doing it and I don't really care.Make sure you complete the drastic count report, please.
Aren't AP, ETL Logistics or the Instocks TL the only ones who are supposed to do that? Or so I've heard at my store from my TL, even as he kept letting another instocks TM work on it because he always had done it. Until that guy got transferred away from instocks; now I don't know whose doing it and I don't really care.Make sure you complete the drastic count report, please.
If the store is anything like mine, you're going to get maaaaybe one of those. And it'll probably be the PDA after you spend ten minutes trying to beg, borrow and steal one. I'd find out if this is a "hey so we really need an extra hand on instocks for a shift or two" or a "so we're going to put you on the schedule for instocks" so that if you do take the offer, you know if you need the Cliff Notes or the actual training.Have a PDA & a good trainer for starters. Then, grab a walkie.
Instocks is a slow and tedious job if you're doing it right. Looking for items, counting items, cursing the TMs who don't know how to properly push or zone, dealing with guests. Possibly having to carry a printer and flex d-code. Can't go into too much detail since I don't know what your store's instocks process is (there's like 2 or 3 different ways of doing it now I think?). Some tips though, based on what I've learned from a year of fumbling around in instocks (my training was pretty much a shift of "here's a beepy machine, scan what it tells you to" and countless "hey so you screwed this up..."):
-Standalone Research app changes item counts for the whole store. Sometimes it asks for the POG label but otherwise you're zeroing out the whole floor or something. Hope you don't have to use it.
-Standalone OUTs doesn't change item counts. It probably does something else though.
-If your store makes rainchecks and substitutions, make them when the PDA tells you to. Otherwise instocks' scores get hit and bosses get grumpy.
-Ask questions. If you do this, try to scan with an instocks person.
There is supposed to be a raincheck pad in every spill station now. Write on the raincheck pad the following: the DPCI of the sub item, the word "SUB" and either the percentage off of the sale item or the new price of the sub item.We just started this week. Makes things a lot faster in scanning but nobody's told me yet what to do if a guest wants a sub.
I went through myself and put them in all spill stations. Wether anyone besides myself will remember they are in there when needed, I don't know, but I announced it at our huddle so, I did my part.There is supposed to be a raincheck pad in every spill station now. Write on the raincheck pad the following: the DPCI of the sub item, the word "SUB" and either the percentage off of the sale item or the new price of the sub item.We just started this week. Makes things a lot faster in scanning but nobody's told me yet what to do if a guest wants a sub.
"SUB 15%
249 76 1111"
"SUB 9.99
249 76 1111"
You might find yourself repeating
"The DPCI is *on* the package, and this shit is still stocked in the wrong place." ad nauseam.
Another favorite of mine "Reading *is* Fundamental."
There is a prize. Not having to backstock it. [Especially pertaining to the flow team, where they get audited on backstock they send back, to make sure it won't go out, but not on the aisles they worked to make sure it was pushed correctly. I watched a flow team member put a stack of orange towels in a location clearly meant for green towels, considering there are green bath sheets above and green hand towels, washcloths, and bath rugs below. I as a lowly instocks TM walked with the ETL for receiving and called out 3 different TMs stocking "by sight," not to POG. And that was just between 6 aisles in domestics. I always felt that the flow team is pushed too hard to meet time goals and not hard enough to meet accuracy goals. I have had some conversations with leadership at my store where I struggled to maintain professionalism because it's so hard to see why they can't just do the f&@*#% job right the first time. That a good accurate zone is second only to great guest service.I like to remind tm's that there is NO PRIZE for fitting the most items on a shelf.
I went through myself and put them in all spill stations. Wether anyone besides myself will remember they are in there when needed, I don't know, but I announced it at our huddle so, I did my part.There is supposed to be a raincheck pad in every spill station now. Write on the raincheck pad the following: the DPCI of the sub item, the word "SUB" and either the percentage off of the sale item or the new price of the sub item.We just started this week. Makes things a lot faster in scanning but nobody's told me yet what to do if a guest wants a sub.
"SUB 15%
249 76 1111"
"SUB 9.99
249 76 1111"
We ARE the band-aid to fix the bleeding red.