Sales Floor Let's meet in the Middle; an Electronics/Tech thread

silentAmbassador

The Ex Tech Guy
Joined
Apr 17, 2023
Messages
33
I dont know why Consumer Cellular expects non-technicians to activate phones. Sorry, but we already have enough on our plates and CC takes way longer to activate phones than the others. We prioritize what Target wants us to do, not CC. They aren't our bosses
Consumer is by far one of the worst things about working Tech. The guest that come through there for a phone are truly one of a kind. Definitely don’t miss it
 
Joined
Jun 11, 2011
Messages
2,489
I dont know why Consumer Cellular expects non-technicians to activate phones. Sorry, but we already have enough on our plates and CC takes way longer to activate phones than the others. We prioritize what Target wants us to do, not CC. They aren't our bosses
My store stopped activating years ago. We started telling guests to call the 1800 number if they need help setting it up. CC claims to have excellent customer service, let them earn it!
 
Joined
Dec 23, 2014
Messages
4,293
I dont know why Consumer Cellular expects non-technicians to activate phones. Sorry, but we already have enough on our plates and CC takes way longer to activate phones than the others. We prioritize what Target wants us to do, not CC. They aren't our bosses
Just yesterday I told an old couple, and they were nice about it, to come back in the morning when Target Mobile was here. I'm probably tech savvy enough to do it, but I just have no time.
 
Joined
Dec 23, 2014
Messages
4,293
Ever since I started in tech, there’s this guy that’s been coming in and he would ask to buy Apple Watch ultras, and he’d pay for them from a stack of gift cards. Obviously he has some kind of a scam going on, but I talked to AP about it and they said there’s nothing we can do. Ugh. And whenever someone legitimately wants to buy an Apple Watch ultra for themselves, we’re out of stock.
 
Joined
Feb 22, 2021
Messages
1,373
I'm probably tech savvy enough to do it, but I just have no time
not only this but it’s not in your job quota. it is a VERY simple task. however, with the corners target is cutting. don’t go extra 🤷‍♀️🤷‍♀️

iirc, some small format stores did actually require Target TMs to do that in prepaid activation and such. BUT they got commission! You are not.


Ever since I started in tech, there’s this guy that’s been coming in and he would ask to buy Apple Watch ultras, and he’d pay for them from a stack of gift cards. Obviously he has some kind of a scam going on, but I talked to AP about it and they said there’s nothing we can do. Ugh. And whenever someone legitimately wants to buy an Apple Watch ultra for themselves, we’re out of stock.
This is in no way racist but they're usually this one group of Asian people who are taking orders from others on Whats App. This group of people are known for doing this scam across the whole US.

So you're not really supposed to do too much however, You have the power in your hands and there are a few things you can do.

Limit them. There are times my store has like 400 airpods so in the case i sell them as much as they want. But if they want 1 of an iPad and we have like 3 then i'll only sell them 1.

Another thing they do (this could've changed with the new target TM discount) is they have compromised discount #'s and they use the app to add it. You can check to see if a TM Discount was applied by tapping the total on the POS.

With all of this said, Do what your store says. If your store says to call a TL to verify their discount then call a TL. If they say send them to GS, then send them to GS.
 
Joined
Dec 23, 2014
Messages
4,293
not only this but it’s not in your job quota. it is a VERY simple task. however, with the corners target is cutting. don’t go extra 🤷‍♀️🤷‍♀️

iirc, some small format stores did actually require Target TMs to do that in prepaid activation and such. BUT they got commission! You are not.



This is in no way racist but they're usually this one group of Asian people who are taking orders from others on Whats App. This group of people are known for doing this scam across the whole US.

So you're not really supposed to do too much however, You have the power in your hands and there are a few things you can do.

Limit them. There are times my store has like 400 airpods so in the case i sell them as much as they want. But if they want 1 of an iPad and we have like 3 then i'll only sell them 1.

Another thing they do (this could've changed with the new target TM discount) is they have compromised discount #'s and they use the app to add it. You can check to see if a TM Discount was applied by tapping the total on the POS.

With all of this said, Do what your store says. If your store says to call a TL to verify their discount then call a TL. If they say send them to GS, then send them to GS.
I was going to add he was an Asian guy, but I was afraid it would come off as racist lol. I will speak to my TL about it and talk to them about putting limits on low quantity items. The only thing is that if I do it for one guest, I’ll probably have to do it for everyone to avoid accusations of profiling.

And I’ll keep a lookout for if he’s using a TM discount, but I think the old 8 digit ones don’t work anymore. Unless he found a way to exploit the new system.
 
Joined
Feb 22, 2021
Messages
1,373
The only thing is that if I do it for one guest, I’ll probably have to do it for everyone to avoid accusations of profiling.
trust it’s not that serious lmao.

Even then, how often do people buy bulk apple products like them
Unless he found a way to exploit the new system.
I wouldn’t be surprised tbh. I know there are new Target Phishing sites
 
Joined
Jun 8, 2011
Messages
33,523
I was going to add he was an Asian guy, but I was afraid it would come off as racist lol. I will speak to my TL about it and talk to them about putting limits on low quantity items. The only thing is that if I do it for one guest, I’ll probably have to do it for everyone to avoid accusations of profiling.

And I’ll keep a lookout for if he’s using a TM discount, but I think the old 8 digit ones don’t work anymore. Unless he found a way to exploit the new system.
We get the Asian guys at my store. We say no to them on apple. When they see me coming, they leave quickly empty handed.
 
Top