So Today I came in and looked at the schedule and we only had 4 cashiers scheduled and our last one was out at 7. Um....can anyone explain this haha. I guess we are just going to have $0 in sales from 7-9 and have no need for cashiers. We were in backup forever today. As far as I am aware there were no callouts either.
There are potentially multiple answers as to what happened. MyTime has formulas for hours allocation for each department and works with competing demands to hand them all out. For cashiers it is simply a combination of dollars per minute and transactions per minute, and scheduling that amount of cashiers to meet it. Salesfloor is based on department sales, so your area will get more hours if it makes up a bigger % of sales than the others. A store that is heavy in softlines will therefore get more hours in softlines etc. The other nice thing is that it will schedule all possible shifts like MAX did, and then schedule blank shifts (ie 12p-5pm Hardlines with no person assigned) that need filled.
A majority of the time, if there is an issue with the schedule, it is user error. It is VERY easy for a TL to just decide they know better and start handwriting the schedule (and they will miss things)... It is also easy to find TM's pulling for other areas (so in your example a closing cashier) and decide you want them for hardlines instead and not replace the shift. Finally, you will not be guest driven if you do not fill all the blank shifts listed for an area. I have seen people just delete them all, and this causes issues as well.
At the end of the day, MyTime knows what it is doing by now. It is the leadership team that screws it up.