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Market Call Button Placement

Joined
Aug 16, 2011
Messages
1,835
So my ETL actually heeded a suggestion of mine and we are getting two additional call buttons for Market! We have a red phone at the start of dry (rice, staples, and boxed dinners) but that's it. My idea was to put one by the meat in Pfresh and one somewhere in dry. Is there an aisle that seems to need the most help in your store? Maybe on the water wall?
 

The Mule

Jack Of All Workcenters
Joined
Jun 9, 2011
Messages
344
First and foremost is that you find the list of codes to enter into the Indyme box, there are only a set number of descriptions to pull from. No use placing one in water if when the guest presses it and says a description 3 aisles away.
 

ptl

Red shirts in closet: 0
Joined
Mar 8, 2012
Messages
328
First and foremost is that you find the list of codes to enter into the Indyme box, there are only a set number of descriptions to pull from. No use placing one in water if when the guest presses it and says a description 3 aisles away.
Of course, you could always just train the team to know that "Second Level Juice Bar" means "Water"...

(No, that's not a code you can use, but I'm pretty sure I've heard the Indyme call it out once. The juice bar part, definitely. The second level part I may just be remembering from the gift registry kiosks. Regardless, there are certainly a lot of codes that can be assigned to a red phone but not to a call button.)

I believe all the brand-specific video game codes should be available, unless your store never stopped using them when they were supposed to. Playstation = Water, perhaps?
 
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I would most likely program whatever call button that's in dry as "grocery."
 

ptl

Red shirts in closet: 0
Joined
Mar 8, 2012
Messages
328
I've seen a list on mySupport (I think), but it only listed the 15 or so codes that we're actually supposed to use. I'll look for the better one the next time I go in to work. Thanks.
 
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If you type in "call buttons" on mysupport the 7th or 8th item has the spreadsheet.
 

StaticSun

Former Front-End Guru
Staff member
Administrator
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Jun 12, 2011
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2,006
I use "Meat" as my p-fresh guest assistance phone.
 
Joined
Oct 27, 2011
Messages
68
We have one on the produce side of produce, it says produce over the walkie. It really hasn't been used a whole lot (less than 5 pushes in 3 months), but our scores have jumped from super red (3.0ish) to hovering around green for the past month. Hard to say if it's the button or after three years guests are finally figuring out where things are.
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
Messages
10,148
I am going to suggest this to my ETL so we can get a call button on the p fresh area at minimum. We do need it.
We have a phone by our P-Fresh area and guests very rarely use it. I've heard the "household paper" message on the walkie maybe two times since I started.
 
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