Archived "New" focus on guest experience?

[soyaxo]

I think by returns the meaning is go-backs, not processed returns, IIC. In my understanding, it is an item a guest brings with them and then decides not to purchase, leaving it with their cashier.

 

[Anelmi]

My GSTL said that cashiers are now able to do actual returns at the lanes but he refuses because some of our cashiers can barely handle regular transactions. Throwing a simple return into the mix would not be pretty. There's reasons only some of the cashiers are allowed to work GS. Multi-tasking without getting frazzled is one of those reasons.