Just go somewhere with the old POS and override the serial number or just grab a different one from the sales floor. If both options are unavailable then do a no barcode for the amount and explain to the guest if they do decide to return the item to bring the receipt because it will be needed for a return. Then just write on the receipt the item and just say faulty serial number. While all stores aren’t the same I know at my store ap just wouldn’t care about a team member doing no barcode because they know about serial numbers not working. They have bigger problems to be focusing on. If it gets flagged by the system for ap to check then they would just look at the cameras and see who did it and they know who can do what and see why they had to do it. If it’s a expensive item (500+) you could ask the guest if you could open the box to try and find one then manually type it in just make sure you explain it won’t effect any returns and you will close it back up once your done. Obviously only do this if you absolutely have to as it’s not the guests fault it doesn’t have a serial number on the box."AP please go to 6..."
"...yes, 'no barcode' for $364.99 seems to be our only option."
"...um, I guess I'll write something on the receipt?"
For guest services team members whenever you get an item that doesn’t have a serial number when purchased and the guest wants to return it and they are 100% sure it was on that card try the no barcode return number. You can also use these numbers for clothing items that didn’t have a barcode when purchased and some reason the team member marked it as a no barcode. If a guest somehow has multiple no barcode items then you will have to type in the number multiple times until the right price one shows up and void line all the other ones.
Taxed items marked as no barcodes return number is 338999999
Non taxed items marked as no barcode return number is 338999998
If your still having problems you can try and find the numbers for another item on the receipt and type them in for its return then do k8 to view receipts and then you could do a receipt lookup to see the receipt and what happened. Those no barcode return numbers are extremely useful and are so helpful when doing returns. If they have the receipt in their target app and the item is marked as unidentified then you can try those numbers to return the unidentified.