New POS

Joined
Jun 16, 2011
Messages
2,096
Guests are bringing in their receipts for items that now have a lower price than when they bought it. We have to enter every item manually to return it and then resell it at the lower price once that is done. Some of those are veeeery time consuming. Long lines at guest service the past couple of days.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
20,246
Anyone worry about the ones paid with debit suddenly not going thru because it takes a few days to go back on their account & they may not have enough currently?
It could go on a giftcard to be used on the new purchase but then the guest would likely complain about having the difference on a giftcard instead of cash in hand.
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
6,283
Anyone worry about the ones paid with debit suddenly not going thru because it takes a few days to go back on their account & they may not have enough currently?
It could go on a giftcard to be used on the new purchase but then the guest would likely complain about having the difference on a giftcard instead of cash in hand.
I always explain it will show as a full credit and then a new charge. That usually prompts the guest to say something if they don’t have enough, in which case I offer GC
 
Joined
Feb 22, 2021
Messages
384
Guests are bringing in their receipts for items that now have a lower price than when they bought it. We have to enter every item manually to return it and then resell it at the lower price once that is done. Some of those are veeeery time consuming. Long lines at guest service the past couple of days.
If I am not mistaken on classic POS can‘t you just do fix a mistake? I hope they bring that back soon on the new POS
 
Joined
Jul 23, 2017
Messages
27
Select Match target print ad after scanning the receipt on classic. And then when it says it's out of date, just continue, and key dpci to match and then it will ask for new price. It'll Automatically pull multiple quantities in one swoop and refund the difference! Also if it's a match to target.com, direct them to target.com guest services for price match. Much easier.
 
Joined
Jun 16, 2011
Messages
2,096
Select Match target print ad after scanning the receipt on classic. And then when it says it's out of date, just continue, and key dpci to match and then it will ask for new price. It'll Automatically pull multiple quantities in one swoop and refund the difference! Also if it's a match to target.com, direct them to target.com guest services for price match. Much easier.
We have one classic register in out store, as do many stores. New hires are trained on the new POS and learn classic with baptism by fire. New POS needs to address the issues soon when we are making the low price of the season a thing because The Season started already.
 

busyzoningtoys

Closing Lead
Joined
Oct 6, 2016
Messages
1,107
They also don't like it when you can't do a direct exchange but again, that's not a big deal and perfectly okay from a guest service standpoint according to you. My store also has the highest NPS in the district with IGS and no SCO so what do I know? :)
No SCO? That’s why you have the highest NPS 😂 my guests always bitch about having to use self checkout cause “you don’t want to have cashiers anymore” etc
 
Joined
Feb 22, 2021
Messages
384
Is the gs app did not list the option under the 3 lines on the upper right side of screen. I was logged in too.
I don't really get what you're trying to say here o_o. If you used the Instore Checkout app in the menu on the right there is a reprint button and it asks do you want a sales receipt or a gift receipt.

If you logged out of the app and the guest just wants a gift receipt go to the guest service app and if you scan the receipt you can print a gift receipt from there.
 
Joined
Jun 8, 2011
Messages
32,243
I don't really get what you're trying to say here o_o. If you used the Instore Checkout app in the menu on the right there is a reprint button and it asks do you want a sales receipt or a gift receipt.

If you logged out of the app and the guest just wants a gift receipt go to the guest service app and if you scan the receipt you can print a gift receipt from there.
I was using the tech register on the new pos. Not my checkout, it was not working.
 

DBZ

Joined
Dec 9, 2018
Messages
1,213
In the Instore Checkout app (which is the register app you ring sales in) after the sale is completed, if you click the 3 lines on the top corner, the option of sales receipt and gift receipt will be there.
 

st34

Guest Avocado
Joined
Sep 15, 2021
Messages
22
I was using the tech register on the new pos. Not my checkout, it was not working.
What @versiondefect is referring to is the Guest Services app on New POS, which is accessible by tapping Home and tapping Guest Services. From there, just scan the receipt and it will have the option to print a Gift Receipt. What I think you thought they meant was doing it on a myCheckout Zebra, which in that case, yeah, you're right. Tapping the three lines on MCO will only print a sales receipt. You gotta go to a POS to print a Gift Receipt after a MCO transaction is completed.
 
Joined
Feb 22, 2021
Messages
384
is there any eta on the payment of account or exchange features? Does anyone know?
This is a total guess and I could be in the wrong here but honestly, I feel like they're going to do the exchange first.

Before even that, though there are still quite a few kinks and dinks on the new GS app (especially with serials AND activation item returns). Doing exchanges really shouldn't be too hard for the HQ team honestly. Just a matter of copying code over and tying it into the app properly. I see them doing this late Q4.

PoA might take a bit longer because that is a thing target can't fuck up. A return messing up here and there is okay because its a person. But when it comes to other people's banks and other people's credit scores they CANNOT fuck that up. I see that coming Q1-Q2 honestly

Has your guy's store gotten the Linux at the GS registers yet? Kinda shocked how they haven't done it yet considering how slow Windows is with Flux.
 
Top